Redhill Surrey Based – Fixed Term Contract 12 months About Indra Group UK in short, to jointly create the next generation of the ticketing system for London. Summary We are seeking an Application Support Analyst to support the mobilisation and transition of critical back-office application and fraud management services into the Indra/Minsait operating model. The successful candidate will combine strong application operations and support capabilities, data analysis and operational documentation experience. Application Support covers the 24x7 operation, support and control of critical back-office applications, including incident resolution, system monitoring, change support, delegated procedures execution and service stability, working closely with infrastructure and database teams to ensure end-to-end service continuity. The role will initially focus on Knowledge Transfer, Shadowing, Reverse Shadowing and operational readiness. It will form part of the transition team, working with customer stakeholders, incumbent supplier SMEs, technical resolver groups and service management functions to capture knowledge, validate procedures and prepare the service for safe operation. After transition, the role will support business-as-usual operations, service continuity, incident resolution and continuous improvement across the relevant application and fraud domains. Essential Job Duties And Responsibilities Support transition activities by acquiring service knowledge, reviewing operational artefacts and contributing to transition readiness evidence, including Knowledge Transfer, Shadowing and Reverse Shadowing outcomes Provide second-line application support for back-office systems, including system operation, technical troubleshooting, incident resolution, root cause analysis and controlled escalation to specialist resolver groups Operate fraud prevention processes, including the review of transactions, daily fraud checks, hotlist administration and investigation of actual or suspected fraud cases Analyse transactional and operational data to identify anomalies, service issues, fraud indicators and improvement opportunities Review, maintain and help create SOPs, runbooks, support guides and knowledge articles, ensuring that operational documentation is accurate, usable and aligned to service requirements Support operational reporting, including service level inputs, performance data collection, trend analysis and evidence required for governance and service review forums Liaise effectively with application, database, infrastructure, development, test, service management and customer teams to resolve incidents, validate procedures and protect service continuity Contribute to continuous improvement by identifying process weaknesses, recommending practical improvements and embedding lessons learned into BAU support practices Requirements Skills, Knowledge
Application Support Analyst in Surrey employer: Indra Group UK & Ireland
Indra is an exceptional employer, offering a dynamic work environment in Bournemouth that fosters professional growth and development within the aviation simulation sector. With extensive travel opportunities, employees benefit from a supportive culture that prioritises well-being through initiatives like a cycle to work scheme, health care cash back, and generous holiday allowances. The company values its staff by providing unique perks such as free bakery goods on Fridays and a contributory pension scheme, making it a rewarding place to build a career.
