At a Glance
- Tasks: Lead the migration from ServiceNow to BMC Helix ITSM and manage technical teams.
- Company: Indra, a global leader in technology and consulting.
- Benefits: 25 days holiday, private medical insurance, flexible working, and development programs.
- Other info: Join a collaborative environment with excellent career growth opportunities.
- Why this job: Make a significant impact in ITSM migrations and lead innovative projects.
- Qualifications: Extensive experience with BMC Helix ITSM and strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Indra, a leading global technology and consulting company, is seeking an ITSM Senior Operational IT Team Leader to support upcoming projects in the UK. The role requires a people manager with technical skills to lead the migration from ServiceNow to BMC Helix ITSM.
Responsibilities
- Lead the due diligence process, analysis, design and transition phases for migration from ServiceNow to BMC Helix ITSM.
- Lead the analysis, technical and functional design, and future implementation of BMC Helix ITSM, replacing an existing ServiceNow system.
- Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
- Identify and document all relevant processes, configurations, customizations, and integrations.
- Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
- Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
- Assess potential risks, technical challenges, and dependencies involved in the migration.
- Deliver clear documentation and strategic recommendations to inform decision‑making and planning.
Qualifications
- Extensive experience as an IT Systems Integrator delivering highly complex BMC Helix ITSM deployments, preferably within consulting or project-based environments.
- Strong knowledge in implementation, configuration, customization and development of BMC Helix ITSM based on ARSystem and BMC Helix Innovation Suite.
- Demonstrable experience in leading technical teams.
- Strong expertise in BMC Helix ITSM – hands‑on experience with modules such as Smart IT, CMDB, Change Management, Incident/Problem, etc.
- Knowledge of BMC Helix deployment in On‑Prem/SaaS environments using a container‑based approach.
- Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes.
- Proven experience in highly complex due diligence, discovery phases, or ITSM migrations.
- Strong interpersonal and communication skills – ability to engage effectively with both technical and non‑technical stakeholders.
- Skilled in gathering undocumented knowledge through interviews and workshops.
Benefits
- Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
- Pension – 4% employee and 4% employer
- Private medical insurance (including dental & optical)
- Life assurance
- Income protection
- Employee assistance programs
- Flexible/remote working options
- Charitable initiatives
- Social events (formal & informal)
- Learning and development programs
- Innovative & collaborative work environment
Senior Lead Consultant - BMC Helix ITSM Implementations employer: Indra Group UK & Ireland
Indra is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Senior Lead Consultant role in the UK. With a strong emphasis on employee growth through comprehensive learning and development programmes, as well as flexible working options, Indra ensures that its team members thrive both personally and professionally. The company also prioritises employee well-being with generous benefits, including private medical insurance and a supportive environment that encourages collaboration and social engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lead Consultant - BMC Helix ITSM Implementations
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with BMC Helix. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your BMC Helix ITSM knowledge. Be ready to discuss your past experiences and how they relate to the role. We want to see you shine, so practice articulating your thoughts clearly!
✨Tip Number 3
Showcase your leadership skills! As a Senior Lead Consultant, you'll need to demonstrate your ability to manage teams and projects. Share examples of how you've successfully led migrations or implementations in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Lead Consultant - BMC Helix ITSM Implementations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Lead Consultant. Highlight your experience with BMC Helix ITSM and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences, especially those related to ITSM migrations and team leadership.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise in BMC Helix ITSM and ServiceNow. We’re keen to see your hands-on experience with modules like Smart IT and Change Management, so make sure these stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Indra Group UK & Ireland
✨Know Your BMC Helix Inside Out
Make sure you brush up on your knowledge of BMC Helix ITSM, especially the modules like Smart IT and Change Management. Be ready to discuss your hands-on experience and how you've tackled complex deployments in the past.
✨Showcase Your Leadership Skills
As a Senior Lead Consultant, you'll need to demonstrate your ability to lead technical teams effectively. Prepare examples of how you've managed teams during migrations or implementations, focusing on your communication and interpersonal skills.
✨Understand the Migration Process
Familiarise yourself with the migration from ServiceNow to BMC Helix ITSM. Be prepared to discuss the due diligence process, potential risks, and how you would approach mapping workflows and identifying gaps.
✨Engage with Stakeholders
Highlight your experience in collaborating with both technical and non-technical stakeholders. Think of specific instances where you've gathered undocumented knowledge through interviews or workshops, as this will show your ability to engage effectively.
