At a Glance
- Tasks: Support migration from ServiceNow to BMC Helix ITSM and collaborate on innovative projects.
- Company: Dynamic company experiencing exciting growth in the UK.
- Benefits: 25 days holiday, private medical insurance, flexible working, and learning opportunities.
- Other info: Engage with diverse teams and enjoy excellent career development prospects.
- Why this job: Join a collaborative environment and make a real impact on ITSM implementations.
- Qualifications: Experience with BMC Helix ITSM and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
As we continue to enjoy an exciting period of growth in the UK, we are looking for an ITSM Systems Administrator to support us with our upcoming projects.
Key Duties
- Support the due diligence process, analysis, design and transition phases for migration from ServiceNow to BMC Helix ITSM.
- Support the analysis, technical and functional design, as well as future implementation of BMC Helix ITSM, replacing an existing ServiceNow system.
- Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
- Identify and document all relevant processes, configurations, customizations, and integrations.
- Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
- Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
- Assess potential risks, technical challenges, and dependencies involved in the migration.
- Deliver clear documentation and strategic recommendations to inform decision‑making and planning.
Qualifications
- Experience as an IT Systems Integrator delivering complex BMC Helix ITSM deployments, preferably within consulting or project‑based environments.
- Strong knowledge in implementation, configuration, customization and development of BMC Helix ITSM based on ARSystem and BMC Helix Innovation Suite.
- Strong expertise in BMC Helix ITSM – hands‑on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc.
- Knowledge of BMC Helix deployment in on‑prem/saaS environments using a container‑based approach.
- Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes.
- Proven experience in due diligence, discovery, or ITSM migrations.
- Strong interpersonal and communication skills – ability to engage effectively with both technical and non‑technical stakeholders.
- Skilled in gathering undocumented knowledge through interviews and workshops.
Benefits
- Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
- Pension – 4% employee and 4% employer
- Private medical insurance (including dental & optical)
- Life assurance
- Income protection
- Employee assistance programs
- Flexible/remote working options
- Charitable initiatives
- Social events (formal & informal)
- Learning and development programs
- Innovative & collaborative work environment
Senior Consultant - BMC Helix ITSM Implementations employer: Indra Group UK & Ireland
As a Senior Consultant at our rapidly growing company, you will thrive in an innovative and collaborative work environment that prioritises employee well-being and professional development. With flexible working options, comprehensive benefits including private medical insurance and generous holiday allowances, we are committed to fostering a culture that supports both personal and career growth, making us an exceptional employer in the IT consulting sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant - BMC Helix ITSM Implementations
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with BMC Helix. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past BMC Helix ITSM implementations. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on common questions related to ITSM migrations and BMC Helix. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Consultant - BMC Helix ITSM Implementations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Consultant role. Highlight your experience with BMC Helix ITSM and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention your experience with ServiceNow and ITSM migrations.
Showcase Your Communication Skills:Since you'll be working with both technical and non-technical stakeholders, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you can engage effectively with diverse teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Indra Group UK & Ireland
✨Know Your BMC Helix Inside Out
Make sure you brush up on your knowledge of BMC Helix ITSM, especially the modules like Smart IT and Change Management. Be ready to discuss your hands-on experience and how you've tackled complex deployments in the past.
✨Showcase Your Migration Experience
Prepare to talk about any previous migrations you've been involved in, particularly from ServiceNow to BMC Helix. Highlight your role in the due diligence process and how you identified gaps and complexities during those transitions.
✨Engage with Stakeholders
Demonstrate your strong interpersonal skills by discussing how you've collaborated with both technical teams and business stakeholders. Share examples of how you've gathered undocumented knowledge through interviews and workshops.
✨Be Ready for Technical Challenges
Anticipate questions about potential risks and technical challenges in ITSM migrations. Prepare to discuss how you've assessed these issues in the past and what strategic recommendations you provided to inform decision-making.
