Operations Centre Manager

Indra is a leading global technology and consulting company and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in Transport and Defence markets, and a leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.

We are seeking a Workshop Manager to lead and oversee the end-to-end repair and refurbishment operations for a major public transport technology programme. This role provides strategic and operational leadership to the workshop organisation, ensuring the effective repair of assets, strong performance management, and high-quality technical outputs. The Workshop Manager will guide a multi-tiered team comprising workshop team leaders, repair engineers, technical specialists, and administrative staff, as well as act as the primary management point for the logistics subcontractors.

Responsibilities

• Provide overall leadership of the workshop organisation, ensuring efficient, high-quality repair and refurbishment of all returned assets and components.
• Oversee team leaders, technical specialists, repair engineers, stores and logistics interfaces, ensuring workflows, processes, and standards are consistently met.
• Ensure adherence to quality standards, repair procedures, safety requirements, and contractual KPIs, including turnaround times and technical compliance.
• Serve as the senior escalation point for complex technical or operational issues within the workshop environment.
• Manage the planning and prioritisation of repairs, resources, skills allocation, and capacity across multiple workshop streams.
• Maintain effective governance over spares availability, stock control coordination, and alignment with stores and logistics teams.
• Lead workforce management activities, including performance oversight of team leaders, competencies development, and promoting a culture of technical excellence and continuous improvement.
• Act as the primary point of leadership for the logistics subcontractors, ensuring SLA compliance, coordinated delivery, and effective alignment with the workshop organisation.
• Support cost estimation, project variation assessments, and future capacity planning in collaboration with senior management.
• Provide regular reporting on workshop performance, quality metrics, MTTR trends, risks and mitigations, and improvement opportunities.

Qualifications

• Bachelor’s degree (or equivalent) in engineering, electronics, telecommunications, industrial management, or a related discipline.
• Significant experience leading technical workshop operations or repair centres, ideally within transport, technology, or industrial service environments.
• Strong understanding of electronic, electro-mechanical and PC-based equipment repair processes.
• Proven leadership experience managing multi-disciplinary teams, including team leaders, engineers, technical specialists, and administrative roles.
• Experience with performance management, process governance, quality assurance, and continuous improvement.
• Strong capability in resource planning, workflow optimisation, and managing multiple repair streams.
• Demonstrated ability to interpret and meet contractual KPIs, including MTTR, quality standards, and compliance requirements.
• Excellent stakeholder management and strong communication skills, including leadership of subcontractor relationships.
• Ability to operate effectively in high-volume, fast-paced, and quality-critical operational environments.

Desirable Experience

• Experience working in large-scale transport technology or fare collection environments.
• Knowledge of quality management frameworks relevant to workshop operations.
• Experience with spares planning, logistics coordination, and stock control systems.
• Background in diagnostic engineering, root-cause analysis, or development of test/repair methodologies.

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• 35 hour working week
• Pension – 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.