Technical Support Engineer in Market Deeping

Indra Park Air works with customers all over the globe to make air travel safer. For over 50 years, we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight, and military aircraft.

The reasons behind our success are simple and won’t change. First, we work harder for the customer than the rest. We take time to truly know their needs and create the right product for them. We train them how to use it, we won’t let our equipment be deployed until every detail is right, and then we provide the best care and service for all our products.

At Indra Park Air, we stay the best by looking to the future – to new requirements and new possibilities. A radio remains a radio, but we never stop thinking about how we can improve it, and how it can offer more to our customers. It’s no wonder that we are one of only 2% of companies worldwide to hold PLATINUM Level in Investors in People Accreditation.

At Indra Park Air, our values guide everything we do, from developing industry-leading technology to supporting our customers around the world.

• Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.
• Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.
• Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future.
• Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

As a Technical Support Engineer, you will provide a maintenance and support service to our UK and international customers. This is an exciting opportunity to take your first steps towards a career in technical support, with full training provided.

What you will do:

• Provide technical customer support via phone, email, and on-site visits.
• Assist with product repairs, warranty work.
• Product and system investigations.
• Maintain and repair communications equipment in-house and at customer locations.
• Deliver technical feedback to Engineering and support continuous product improvement.
• Support exhibitions, customer demonstrations, and international service activities.
• Establish cross-functional interfaces to resolve product issues.

What are we looking for:

• HNC/HND, degree in a relevant technical discipline, or strong A-Levels in Science and Maths.
• Interest or knowledge of RF communications systems, products, and associated technologies.
• Strong analytical and troubleshooting skills with a logical approach to problem-solving.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships.
• Self-motivated, adaptable, and able to manage own workload with minimal supervision.
• Practical, hands-on approach and a proactive, can-do attitude.
• Strong customer service focus and commitment to delivering high-quality support.
• Effective team player able to collaborate across departments and with external stakeholders.
• Willingness to travel when required.

Security Clearance: Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of security.

Benefits:

• Flexitime and core hours – 37.5 hrs a week, core hrs between 0930-1500
• Enhanced Holiday – 25 days plus bank holidays
• Enhanced Pension Scheme – up to 8% company contribution
• Life Assurance
• Liberty Days - you can request up to 3 days of your annual leave ‘on the day’
• Buying and Selling Holidays
• Long service and retirement awards
• Private healthcare
• Flu vaccinations
• Cycle to work scheme
• Subsidised staff canteen
• Free parking
• Training
• Continuous Learning
• Employee Assistance Programme and Wellbeing Services

Indra Park Air is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.