At a Glance
- Tasks: Support migration from ServiceNow to BMC Helix ITSM and document processes.
- Company: Dynamic company experiencing growth in the UK with a collaborative culture.
- Benefits: 25 days holiday, private medical insurance, flexible working, and learning opportunities.
- Other info: Engaging work environment with social events and charitable initiatives.
- Why this job: Join a team driving innovative IT solutions and make a real impact.
- Qualifications: Experience in BMC Helix ITSM implementations and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
As we continue to enjoy an exciting period of growth in the UK, we are looking for an ITSM Systems Administrator to support us with our upcoming projects.
Key Duties
- Support the due diligence process, analysis, design and transition phases for migration from ServiceNow to BMC Helix ITSM.
- Support the analysis, technical and functional design, as well as future implementation of BMC Helix ITSM, replacing an existing ServiceNow system.
- Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
- Identify and document all relevant processes, configurations, customizations, and integrations.
- Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
- Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
- Assess potential risks, technical challenges, and dependencies involved in the migration.
- Deliver clear documentation and strategic recommendations to inform decision‐making and planning.
Qualifications
- Experience as an IT Systems Integrator delivering complex BMC Helix ITSM deployments, preferably within consulting or project‐based environments.
- Strong knowledge in implementation, configuration, customization and development of BMC Helix ITSM based on ARSystem and BMC Helix Innovation Suite.
- Strong expertise in BMC Helix ITSM – hands‐on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc.
- Knowledge of BMC Helix deployment in on‐prem/saaS environments using a container‐based approach.
- Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes.
- Proven experience in due diligence, discovery, or ITSM migrations.
- Strong interpersonal and communication skills – ability to engage effectively with both technical and non‐technical stakeholders.
- Skilled in gathering undocumented knowledge through interviews and workshops.
Benefits
- Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
- Pension – 4% employee and 4% employer
- Private medical insurance (including dental & optical)
- Life assurance
- Income protection
- Employee assistance programs
- Flexible/remote working options
- Charitable initiatives
- Social events (formal & informal)
- Learning and development programs
- Innovative & collaborative work environment
Senior Consultant - BMC Helix ITSM Implementations in London employer: Indra Group UK & Ireland
As a Senior Consultant at our rapidly growing company, you will thrive in an innovative and collaborative work environment that prioritises employee well-being and professional development. With generous benefits including 25 days of annual leave, private medical insurance, and flexible working options, we are committed to supporting your career growth while fostering a strong sense of community through social events and charitable initiatives. Join us in making a meaningful impact as we transition to BMC Helix ITSM, where your expertise will be valued and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant - BMC Helix ITSM Implementations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with BMC Helix ITSM. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your BMC Helix ITSM knowledge. Be ready to discuss your hands-on experience with modules like Smart IT and Change Management. We want to see your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous ITSM migrations. This will demonstrate your ability to handle complexities in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Consultant - BMC Helix ITSM Implementations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Consultant role. Highlight your experience with BMC Helix ITSM and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention your experience with ServiceNow and BMC Helix ITSM.
Showcase Your Communication Skills:Since you'll be working with both technical and non-technical stakeholders, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you can engage effectively with diverse teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Indra Group UK & Ireland
✨Know Your BMC Helix Inside Out
Make sure you brush up on your knowledge of BMC Helix ITSM, especially the modules like Smart IT and Change Management. Be ready to discuss your hands-on experience and how you've tackled challenges in previous implementations.
✨Map Out Your Migration Strategy
Prepare to talk about your approach to migrating from ServiceNow to BMC Helix ITSM. Think through the gaps and complexities you might encounter and be ready to share your strategies for addressing them.
✨Engage with Stakeholders
Showcase your interpersonal skills by discussing how you've collaborated with both technical teams and business stakeholders in the past. Have examples ready that demonstrate your ability to gather undocumented knowledge through interviews and workshops.
✨Document Everything
Highlight your experience in delivering clear documentation and strategic recommendations. Be prepared to explain how your documentation has informed decision-making in previous projects, as this will show your attention to detail and organisational skills.
