Commercial Support Officer (17 month-FTC)
Transport for London (TfL) has awarded Indra a long‑term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large‑scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back‑office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys.
Role Overview
The Commercial Support Officer plays a key role in supporting the compliant commercial management of subcontracting activities under the Proteus Contract. Working closely with the Contract Commercial Manager and wider commercial function, the role ensures that all subcontract‑related processes, records and governance requirements are fully aligned with client contractual obligations and audit standards. While the role does not hold authority to bind the contractor, it is critical in maintaining robust subcontract controls, transparency and compliance.
Key Duties
Subcontract Management & Compliance
- Support the end‑to‑end commercial management of subcontracts, ensuring full compliance with contractual requirements, policies and governance obligations.
- Maintain accurate and up‑to‑date subcontract records within the Contract Register, including approvals, variations and supporting documentation.
- Assist in the preparation, submission and tracking of Requests for Consent to Appoint in line with contractual requirements.
- Ensure all subcontracting activities are fully compliant with client (TfL) contractual obligations, including audit readiness at all times.
- Monitor subcontractor performance against KPIs and support reporting into governance forums.
- Support the identification, tracking and escalation of commercial risks relating to subcontracting activities.
Commercial Governance & Controls
- Maintain and manage contract registers, variation logs and commercial trackers, ensuring accuracy, completeness and version control.
- Support subcontract‑related variation processes, including logging, tracking and maintaining robust audit trails.
- Ensure all commercial and subcontract documentation is properly controlled, filed and accessible in line with document management standards.
- Track actions, approvals and decisions arising from subcontract and commercial governance meetings.
Commercial Support & Coordination
- Provide day‑to‑day commercial and administrative support to the Contract Commercial Manager and wider commercial team.
- Coordinate inputs from Finance, Procurement, Legal, Risk and Delivery teams to support integrated commercial decision‑making.
- Assist in preparing commercial inputs for governance forums, including Commercial Review and Contract Management Meetings.
- Support Value for Money, benchmarking and reporting activities relating to subcontracting.
Supply Chain Engagement
- Support the development and maintenance of effective working relationships with subcontractors and supply‑chain partners.
- Assist in subcontract procurement activities, including tendering, evaluation and commercial negotiations where required.
Required Skills and Experience
- Experience in a commercial, subcontract management or contract administration role, ideally within regulated, public‑sector or infrastructure environments.
- Familiarity with subcontract governance, contract registers, variation logs and compliance frameworks.
- Experience supporting subcontract procurement, tendering or supply‑chain processes is desirable.
- Strong understanding of commercial controls, risk management and audit requirements.
Skills Requirement
- Bachelor’s degree in Law, Engineering, Information Management or a related discipline.
- Excellent communication and commercial negotiation skills.
- Strong analytical capability and confident decision‑making under pressure.
- High level of professionalism, integrity and accountability.
- Ability to manage competing priorities while maintaining contractual compliance.
- Proactive, pragmatic and solutions‑focused approach to commercial challenges.
Benefits
- 25 days’ holiday per annum plus 8 bank holidays (options to buy/sell days).
- Pension – 4 % employee and 4 % employer.
- Private medical insurance (including dental and optical).
- Life assurance.
- Income protection.
- Employee assistance programmes.
- Flexible or remote working options.
- Charitable initiatives.
- Social events (formal and informal).
- Learning and development programmes.
- Innovative and collaborative work environment.
Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.
