Database Administrator in City of Westminster

As we continue to support the delivery of critical transport and ticketing services, we are seeking a Database Administrator to join our IT Operations team.

This role is responsible for the administration, support, maintenance, and continuous improvement of business‑critical database platforms and associated systems.

• Key Duties
• Administer, maintain, and support customer‑facing SQL Server environments and associated test and development systems.
• Monitor database performance and implement tuning, optimisation, and automation initiatives to improve system reliability and operational efficiency.
• Support and maintain mission‑critical database platforms, ensuring high availability and performance.
• Work closely with application development teams to review database structures, SQL code, stored procedures, and system integrations.
• Design and implement database solutions, including data migration, system configuration, and database enhancements.
• Develop and maintain automated data flows and integrations between business systems.
• Manage database backup, recovery, and disaster recovery processes, ensuring business continuity requirements are met.
• Participate in the planning, testing, and execution of disaster recovery and business continuity exercises.
• Proactively monitor production and test environments, identifying and resolving issues before they impact service delivery.
• Investigate and troubleshoot complex technical incidents, providing subject‑matter expertise and timely resolution.
• Manage database security, user administration, and access controls in line with company policies and industry best practice.
• Maintain accurate technical documentation, procedures, and operational standards.
• Support audits and work collaboratively with internal and external security and compliance stakeholders.
• Participate in an on‑call support rota and provide out‑of‑hours support during critical incidents when required.
• Ensure compliance with all company policies, procedures, quality standards, and health, safety, security, and environmental requirements.
• Support wider IT and business initiatives and undertake additional duties as reasonably required.

Qualifications

• Degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
• Microsoft SQL Server certification (MCTS or equivalent).
• Formal training in Database Administration.
• Demonstrable experience supporting business‑critical IT systems within a 24/7 operational environment.
• Strong experience administering Microsoft SQL Server environments.
• Experience working with relational database technologies including SQL Server, My SQL, and Postgre SQL.
• Experience developing and supporting Transact‑SQL scripts, stored procedures, and database processes.
• Experience implementing backup, recovery, disaster recovery, and business continuity solutions.
• Experience troubleshooting complex technical issues within customer‑focused operational environments.
• Working knowledge of capacity planning, performance monitoring, and system optimisation.
• Experience maintaining technical documentation and adhering to operational procedures and standards.

Desirable Requirements

• Experience with cloud‑based technologies including Microsoft Azure and Amazon Web Services (AWS).
• ITIL Foundation certification.
• Experience supporting reporting and business intelligence platforms such as IBM Cognos BI.
• Experience providing out‑of‑hours support within operational support environments.
• Knowledge of transport, ticketing, or other high‑availability service environments.

Skills & Personal Attributes

• Strong analytical and problem‑solving skills with a structured and methodical approach.
• Excellent technical understanding of relational database technologies and their practical application.
• Strong attention to detail and commitment to quality and accuracy.
• Ability to prioritise and manage multiple activities in a fast‑paced operational environment.
• Self‑motivated and proactive, with the ability to work independently and take ownership of issues.
• Strong communication and stakeholder engagement skills, with the ability to explain technical concepts to non‑technical audiences.
• Collaborative team player who actively shares knowledge and supports continuous improvement.
• Customer‑focused with the ability to build strong working relationships and maintain high service standards.
• Enthusiastic about emerging technologies and committed to ongoing professional development.
• Flexible and willing to travel to company and customer sites and participate in on‑call support arrangements as required.

Benefits

• Holidays: 25 days per annum plus 8 bank holidays (options to buy/sell days).
• Pension: 4% employee and 4% employer match.
• Private medical insurance, including dental and optical.
• Life assurance.
• Income protection.
• Employee assistance programmes.
• Flexible/remote working options.
• Charitable initiatives.
• Social events (formal and informal).
• Learning and development programmes.
• Innovative and collaborative work environment.
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