Operations Manager in Cheltenham

Description

The Operations Manager is responsible for the reliable, secure and efficient operation of Micro Nav Trainings’ simulator and estates function.

The role ensures resources, systems and facilities are aligne with the training delivery and business needs and goals.

The role also has line management and accountability rostering, sales co-oridination and staff/customer interaction, to ensure a seamless and professional experience across the site.

Simulator Operations

Ensure mission-critical simulator operations are reliable, secure, efficient, and that they are aligned with the organisation's business needs and goals.

• Manage all preventative, reactive and remedial maintenance of corporate and simulator systems at Gloucester College and at main site as required.
• Manage all reconfiguration and development of simulator operations and positions to support training delivery requirements.
• Provide oversight to ensure simulator positions are well presented and maintained.
• Direct channel of communication with Micro Nav Sims to report functionality deficiencies/issues/improvements that require escalation.
• Full appreciation of compliance requirements, to support business adherence to all regulations.
• Full involvement with product or technical development projects.
• Perform fault diagnosis, support repair, operational checks and take preventative actions to ensure simulator availability requirements are met.
• Support the Sim Ops Manager as needed to meet business objectives.
• Line Management of Rostering Team
• Manage and direct the team responsible for the Instructor and Simulator Operators' long-term planner, leave schedules, and the automation of weekly rosters and course timetables, ensuring rosters are distributed efficiently and any issues are escalated and resolved.
• Ensure the team delivers full support, including report generation, for Micro Nav Training Senior Management, Instructors and customers as required.
• Line Management of Office Manager
• Line Management accountability for the Office Manager – ensuring all aspects of their role is fulfilled including:
• Sales & Customer Support
• Estates Management
• Staff & Customer Interaction
• Work with the Office Manager to maintain a safe, professional, and well-presented office environment internally and externally.
• Maintain a strong understanding of core business operations to handle escalated customer enquiries confidently.
• Maintain proactive communication with staff and students, and ensure the wider team does the same.
• Quality & Compliance
• Support compliance with health & safety requirements, risk assessments, and reporting, maintaining high standards across the site.
• Ensure adherence to company quality management systems and policies.
• Travel
• Travel for work purposes to support Micro Nav Simulation and Micro Nav Training business opportunities as required by General Manager.

Requirements

• Enhanced IT skills across Microsoft Office, including advanced use of Excel for data analysis and reporting, Outlook for diary and communication management, and Power Point for preparing clear operational and management presentations.
• Experience in the preventative, reactive and remedial maintenance of simulator systems, including fault diagnosis, operational checks, repair support and actions to maintain simulator availability.
• Ability to support the reconfiguration and development of simulator operations, systems and positions to meet evolving training delivery and operational requirements.
• Experience in data preparation and site acceptance testing of software developments, ensuring changes are appropriately configured, validated and ready for operational use
• Educated to A-level, HNC/HND, degree level or equivalent relevant experience in operations, engineering, simulation, aviation training, IT systems or a related technical environment.
• Previous experience in an operations management, simulator operations, technical support, training delivery or facilities/site management role.
• Experience managing or coordinating technical teams, operational staff, contractors or third-party suppliers.
• Experience supporting mission-critical systems, preferably within simulator, aviation, training, engineering or technology-led environments.
• Strong background in planning, prioritising and managing competing operational requirements.
• Experience working within quality, compliance, health & safety or regulated operational environments.
• Proven ability to communicate with customers, senior managers, instructors, students, suppliers and internal teams.
• Demonstrable experience of problem solving, escalation management and continuous improvement.

Benefits

• Electric vehicle lease scheme
• Cycle to work scheme
• Discounted shopping
• Health care cash back scheme
• Free bakery item once a week to thank you for your hard work
• Discounted access to financial advisor
• Contributory Pension Scheme
• 25 days holiday plus your birthday off
• Life Assurance 4 x salary
• Long service awards
• Free car parking
• Recruitment referral scheme

Indra is an equal employment opportunity employer.

Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law