Indra Group UK & Ireland is establishing a brand-new 24/7 Global Operations Centre in Teesside. We are seeking a Service Desk Team Leader (15 months FTC) to lead a shift team of Level 1 technicians, owning real-time performance and incident handling.
You will manage queues across voice and email using Genesys Cloud CX, coordinate escalations, run structured handovers, and monitor SLAs. You will also log incidents in IBM Maximo, coach staff, and contribute to process improvements.
#J-18808-Ljbffr24/7 Service Desk Team Lead — Incident & SLA Excellence employer: Indra Group UK & Ireland
Indra Group UK & Ireland is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working model that allows for a healthy work-life balance. With a strong commitment to continuous improvement and compliance, employees are empowered to shape the future of information security while benefiting from a collaborative and innovative work culture. The company also provides ample opportunities for career advancement and skill development in a dynamic and supportive environment.
