At a Glance
- Tasks: Be the go-to person for resolving ticketing and payment system issues.
- Company: Join Indra, a leader in global operations with a focus on innovation.
- Benefits: Full training, certification, and flexible shift patterns including nights and weekends.
- Other info: Dynamic work environment with a supportive team and career advancement.
- Why this job: Kickstart your career with hands-on experience and growth opportunities.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 22000 - 28000 £ per year.
Indra in Middlesbrough is recruiting a Service Desk Agent to join the 24/7 Global Operations Centre supporting Transport for London (Tf L).
You will be the first point of contact for incidents affecting ticketing, gating and payment systems, logging and routing issues, and delivering first-contact resolutions where possible.
The role includes full training and certification, working on a rotating shift pattern including nights, weekends and bank holidays.
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We think you need these skills to ace 24/7 Service Desk Agent — Training & Growth (Middlesbrough)
Customer Service Skills
Incident Management
Problem-Solving Skills
Communication Skills
Technical Support
Attention to Detail
Time Management
