Workday HCM Lead/Consultant in Swindon

Requirements

• Significant experience working with Workday HCM in a senior configuration, implementation or support role.
• Deep understanding of end-to-end HR processes within large, complex organisations.
• Proven experience providing technical leadership, assurance or oversight within ERP or Saa S environments.
• Experience supervising, mentoring or coaching other consultants, analysts or partners.
• Strong experience gathering, validating and translating complex business requirements into functional designs.
• Excellent stakeholder management and communication skills, with the ability to influence at senior levels.
• Experience working within a structured delivery environment, such as Agile, SAFe or hybrid methodologies.
• Experience working within a government, public sector or shared services environment.
• Exposure to Workday Payroll and integrations with third‑party payroll providers.
• Experience supporting Workday integrations, reporting and analytics.
• Previous experience with other ERP solutions, such as Oracle e‑Business Suite or Fusion, to support transformation, data migration or operating model design.
• Relevant Workday or professional certifications.

Responsibilities

• Provide functional and technical leadership across Workday HCM areas such as Core HCM, organisations, staffing models, job architecture, business process framework, compensation, absence, talent and/or performance.
• Oversee ticket queue management across the AMS team, prioritising workload and aligning resources to demand.
• Enforce SLA and KPI frameworks, monitor performance against response and resolution targets, and drive continuous improvement when breaches occur.
• Communicate effectively with business stakeholders, providing timely updates on incidents, service performance and operational changes.
• Define, promote and assure best practice for Workday HCM configuration, design and support across the team.
• Provide technical assurance and peer review of designs, configurations and changes delivered by colleagues, system integrators and third‑party suppliers.
• Lead and facilitate complex requirements‑gathering and design workshops, translating business needs into functional designs and configuration decisions.
• Drive business process improvement, standardisation and optimisation in line with shared services and government best practice to reduce incident volumes.
• Oversee enhancements, releases and regulatory changes, ensuring quality, compliance and auditability.
• Provide oversight of testing activities, including system testing, integration testing and user acceptance testing, and act as an escalation point for complex defects and issues.
• Build and maintain effective working relationships with senior HR stakeholders, programme leadership, architects and suppliers.
• Provide clear and timely communication of risks, options and recommendations to support decision‑making.
• Support transition to service and ongoing operational support, including knowledge transfer, documentation and handover to support teams.
• Provide day‑to‑day technical supervision, coaching and mentoring to Band D/E colleagues and contractors.
• Contribute to capability development, knowledge‑sharing and succession planning within the Workday team.
• Technologies
• ERP
• Support
• Oracle
• Network
• More

We are recruiting for a permanent Workday HCM Lead role in a hybrid working arrangement, with office‑based working in Swindon, Stockton and Newport and flexibility depending on business needs in the UK.

This is a senior specialist position within a complex government shared services environment, where you will work as part of a multi‑disciplinary delivery team.

The role offers hands‑on configuration expertise, technical leadership, design assurance and supervisory support, with responsibility for acting as a trusted adviser and escalation point to help ensure our solutions are robust, scalable, compliant and aligned with Client and wider government standards.

#J-18808-Ljbffr