Job Description
Role: Oracle Procurement Operations Support
Location: London, UK (3 days per week in the office)
Contract: 6 months
IR35: Inside
Role Overview:
Looking for an Oracle Procurement Operations Support professional with hands-on Oracle Procurement (PPM) experience. The role focuses on workflow management, ticket/query resolution, process documentation, stakeholder support and continuous improvement. Strong communication, attention to detail and operational support experience are essential.
Key Responsibilities:
- Provide first-line support for Oracle Procurement (PPM) processes, responding to colleague and supplier queries and progressing incidents through to resolution
- Manage and track workflow activities, ensuring requests are processed accurately and in line with agreed procedures.
- Review and interpret business process and system documentation, identifying gaps, risks or issues and escalating appropriately.
- Investigate and resolve operational issues, applying judgement within defined support models and engaging SMEs where required.
- Translate complex end-to-end processes into clear documented workflows, guidance materials and knowledge articles.
- Support knowledge transfer activities to build capability and consistency across the team.
- Contribute to testing, process improvement and service enhancement activities to improve operational efficiency and user experience.
- Maintain a strong customer service focus while ensuring data accuracy, process compliance and operational reliability.
Essential Skills/Experience:
- Knowledge of Oracle Procurement (PPM) and associated procurement processes.
- Experience supporting operational workflows, query resolution and ticket management.
- Ability to analyse business processes and system documentation and identify improvement opportunities.
- Strong process mapping and documentation skills.
- Excellent stakeholder management and communication skills.
- Strong attention to detail and ability to work independently within a defined operating model.
- Experience operating in a support, service delivery or business operations environment
Desirable:
- PA 23 Knowledge
- Public sector experience
Oracle Procurement Operations Support in London employer: INDOTRONIX AVANI UK, LTD
Join a leading aerospace and defence company in Bristol or Yeovil, where you will be part of a dynamic team dedicated to engineering excellence and innovation. With a strong focus on employee development, our collaborative work culture fosters continuous improvement and offers opportunities for professional growth within the engineering domain. Enjoy the benefits of hybrid working arrangements and contribute to impactful projects that ensure safety and compliance across various engineering processes.
