Clinical Operations Manager

Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat opioid use disorder (OUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of OUD. Indivior is dedicated to transforming OUD from a global human crisis to a recognized and treated chronic disease.

POSITION SUMMARY:

The Clinical Operations Manager is responsible for leading Clinical Research Associates (CRAs), Clinical Trial Associates (CTAs) and clinical operations personnel in the oversight and management of clinical study operations needed to support medicine development projects. This role involves collaborating with Clinical Program Leads (CPLs) and Clinical Study Teams (CSTs) to integrate quality principles and appropriate risk-based approaches to clinical trial operations oversight. The Clinical Operations Manager establishes quality performance metrics and implements associated activities to ensure studies are conducted and reported according to applicable processes, procedures, and plans as well as applicable regulations and guidelines.

The core pillars of the Clinical Operations Manager’s role include overall eTMF, clinical monitoring, clinical trial support and study start up excellence.

Essential Functions

• Implementation And Management: Responsible for the implementation, management, and support of day-to-day clinical operations systems and associated processes. Systems include, but may not be limited to, eTMF, CTMS, and Clinical budgeting and forecasting tools. Manages completeness, archival, tracking and retrieval processes for completed eTMFs and legacy TMFs. Provides strategic leadership and oversight of Trial Master File (TMF) operations, enhancing functionality, efficiency, scalability, and quality.
• Collaboration: Collaborates with members of Global Medicines Development (GMD) to ensure the continuing adequacy of clinical systems and support. Leads and manages the relationship with system-related vendors, ensuring appropriate contract scope, budgets, vendor performance and issue resolution.
• Quality And Compliance: Collaborates with Clinical Quality, Process Excellence and Clinical Program Teams to ensure compliance to external regulations and internal policies. Acts as point of contact for SOP updates when applicable and ensures their team’s compliance with SOPs. Participates in inspection readiness activities and regulatory inspections. Oversees Clinical Operations reporting, metrics and KPIs. Develops and oversees global TMF-related standards, standard operating procedures (SOPs) and corresponding controlled documents that are in line with relevant regulations (e.g., ICH-GCP, and regulatory requirements such as EMA and MHRA) and industry best practices (e.g., Trial Master File Reference Model). Develops, generates, analyzes and presents to Clinical Project Managers (CPMs), Clinical Study Teams (CSTs), and/or leadership standard metrics/KPIs to demonstrate the health of: TMF, clinical monitoring/clinical monitoring oversight, study start up and various trial support measures.
• Team Coordination and Resource Management: Oversees and coordinates all aspects of the clinical operations team. Organizes staff schedules, assigns duties and monitors performance. Ensures successful site activation and monitoring as well as efficient clinical trial administration and documentation. Monitors clinical systems’ budgets effectively. Responsible for maintaining appropriate contracts with vendors and negotiating rates and services when needed. Centrally manages Clinical Research Associate (CRA) and Clinical Trial Assistant (CTA) resources to ensure all clinical studies are supported according to timelines and priorities.
• Training And Development: Provides training and development opportunities for clinical operations staff composed of Clinical Research Associates, Clinical Trial and eTMF Administrators.

Minimum Qualifications

• Education: Bachelor’s degree in a related field; advanced degree preferred.
• Experience: Proven experience in clinical operations management (8 years minimum), preferably in a pharmaceutical setting. Experience in site selection, activation and monitoring is a plus.

Competencies/Conduct

In addition to the minimum qualifications, the employee will demonstrate strong leadership, organizational, and communication skills. Ability to manage multiple projects and teams simultaneously. Proficiency in clinical operations systems and tools, including Veeva. This position may require travel to various clinical sites and collaboration with international teams. The role involves working in a dynamic and fast-paced environment, requiring flexibility and adaptability. Resolves any issues or conflicts that may arise within clinical operations.

Benefits

Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes:

• 25 days holiday plus public holidays
• Flexible working; core hours are 10am-3pm, and we offer up to 2 days working from home/week for office based roles, as well as a flexible Friday programme, subject to completion of contractual hours.
• Paid Volunteer Time Off
• 10% company pension
• EAP service including Legal, Health and Wellbeing support
• Optional Health Insurance with BUPA
• Company Death in Service and Payment Protection Insurance
• 3 Celebratory days
• Access to platform for discounts on such as gym membership, shopping, holidays

Our Guiding Principles, Core Values and Vision provide a culture that unites and guides our employees.

Compliance Obligations

Indivior is committed to maintaining a workplace where employees are committed to compliance and feel comfortable raising concerns about potential violations of policies or unethical behaviour. As part of your responsibilities, you are expected to:

• Employee Obligations: Have unquestionable ethics and integrity with the willingness to stand firm on these principles even under significant pressure. Know what policies apply to your role and function and adhere to them. If you see something, say something.
• Manager Obligations: Have unquestionable ethics and integrity with the willingness to stand firm on these principles even under significant pressure. Reinforce risk awareness with your team, with accountability and oversight for ongoing review and mitigation. Model and reinforce a Speak Up culture on your team.

The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined. The employee may perform other functions that may be assigned. Management retains the discretion to add or change the duties of this position at any time.

EQUAL EMPLOYMENT OPPORTUNITY

EOE/Minorities/Females/Vet/Disabled