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- Tasks: Lead the reception team, ensuring top-notch customer service and smooth operations.
- Company: Join Individual Restaurants, a leading UK restaurant group with a stellar reputation.
- Benefits: Enjoy 50% off food, flexible wage access, and career development opportunities.
- Why this job: Be part of a vibrant team in a stylish environment focused on exceeding guest expectations.
- Qualifications: Must have a passion for hospitality and at least one year of experience in the industry.
- Other info: Eligibility to work in the UK is required; apply now to join our family!
The predicted salary is between 30000 - 42000 £ per year.
Individual Restaurants has an exciting opportunity for an experienced and well-presented Reception Manager to join our team based in Liverpool. You will be working on a full-time, permanent basis, and in return receive a competitive salary.
About us:
Individual Restaurants are one of the UK’s leading privately owned restaurant groups with 30 upmarket Italian and Grill restaurants in central London, major UK cities, affluent towns and their suburbs. Our collection includes Piccolino, Riva Blu, Piccolo and our iconic Bar & Grills.
We are key players in the premium-casual dining market with a stellar reputation as one of the best companies to be part of in our industry.
Our amazing restaurants offer excellent quality of food, and service in beautiful stylish restaurants. “We aim be the best Italian or Grill restaurant in town and to beat guest’s expectations each and every time they visit”.
We are looking for individuals with a passion for hospitality and great food and who have a flair for delivering excellent customer service to join our team!
The role:
As a Reception Manager, you will represent the brand and welcome the guest on arrival. You will be responsible for managing the reception team ensuring they provide excellent customer service and meet the company’s standards whilst maximising sales. You will ensure the smooth running of the reception with all areas operating a high-quality service.
What will you be doing as our Reception Manager?
– Meeting and greeting clients and taking them to their seats
– Managing a team to ensure they promote company standards
– Scheduling, managing and controlling the Restaurant Reservations via the reservations system, maximising the revenue potential of bookings
– Ensuring all large party deposits are paid and their special orders and requirements are met
– Actively promoting and developing sales awareness within the team
– Keeping the reception area tidy and the focal point for guest’s arrival
– Having maximum knowledge of all products, service standards, procedures and company policies
What are we looking for in our ideal Reception Manager?
– A passion and energy for people skills and flair for delivering excellent customer service
– Must be very friendly and professional in approach
– The highest standards of personal grooming, appearance and posture
– At least one year of experience working in hospitality
Benefits of becoming our Reception Manager:
-50% off your total food and drink bill at any of our restaurants, any time.
-Access to up to 40% of your earnt wages, savings and financial well-being tools through our partners at Wagestream
-Opportunity to develop and achieve industry-recognised qualifications through our apprenticeship programme
-Competitive rates of pay – we pay the best to get the best
-Career paths, progression and training through our in-house training academy
-3% employer pension contribution
-10% off at Iceland Foods
-100% of gratuity and service distributed to the restaurant team
Documented evidence of eligibility will be required from you as part of the recruitment process, and you must be eligible to live and work in the UK. (Asylum,Immigration & Nationality Act 2006).
If you have the passion and drive to be the best and would like to join our family as our new Reception Manager, please click ‘apply’ today. We would love to hear from you!
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Reception Manager employer: Individual Restaurants
Contact Detail:
Individual Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Individual Restaurants' brand and values. Understanding their commitment to excellent customer service and high-quality dining will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially in Liverpool. Attend local events or join online groups where you can connect with current employees or others in similar roles to gain insights about the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage a team and deliver exceptional customer service. Highlight any achievements that showcase your skills in maximising sales and managing reservations.
✨Tip Number 4
Showcase your passion for hospitality during the interview process. Be ready to share why you love working in this field and how you plan to contribute to the restaurant's goal of exceeding guest expectations.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reception Manager. Highlight your relevant experience in hospitality and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your people skills, management experience, and any specific achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company's values. Mention why you want to work for Individual Restaurants and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Individual Restaurants
✨Showcase Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent customer service in previous roles.
✨Demonstrate Team Management Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your experience in managing teams, including how you motivate staff and ensure they meet company standards.
✨Know the Company Inside Out
Research Individual Restaurants and their various brands. Familiarise yourself with their values, menu offerings, and what sets them apart in the premium-casual dining market. This knowledge will show your genuine interest in the role.
✨Dress to Impress
Given the emphasis on personal grooming and appearance, make sure to dress professionally for the interview. A polished look will reflect your understanding of the company's standards and your commitment to the role.