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- Tasks: Lead the reception team, ensuring a warm welcome and smooth operations.
- Company: Join Individual Restaurants, known for exceptional service and quality dining experiences.
- Benefits: Enjoy 100% tips, 50% off meals, and flexible pay options.
- Why this job: Be part of a dynamic team in a top-rated workplace with growth opportunities.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills required.
- Other info: Access to training programmes and discounts at various retailers.
The predicted salary is between 28800 - 42400 £ per year.
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Individual Restaurants provided pay range
This range is provided by Individual Restaurants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Individual Restaurants has an exciting opportunity for a Reception Manager to join our team.
As a Reception Manager, you will play a pivotal role in ensuring the smooth and efficient functioning of our reception area, creating positive first impressions, and contributing to an exceptional world class guest experience.
Benefits Of Joining Our Team.
- 100% tips and gratuities direct to our team
- The Sunday Times – Best place to work 2024
- 50% off your food and drink bill at any of our restaurants, at any time, for up to 6 people
- Competitive rates of pay – we pay the best to get the best.
- Enhanced Maternity and Paternity packages
- Access to up to 40% of earnt wages and financial wellbeing tools through Wagestream
- Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services
- Fully funded apprenticeship programme
- Career pathways and development through our high performers programme
- Full in-house training through our Individual Restaurants Academy
- Employer contribution pension scheme
- Team meals on shift
- 15% off your grocery bill at Iceland Foods
- Discounts and cashback from hundreds of high street and online retailers
- WSET courses are available for those who are passionate about wine and it provenance.
- Refer a friend scheme.
- Individual Champion programme – acting as an ambassador of your brand and representing your team.
When you join Individual Restaurants, you’re not just joining one team. You’re joining a collection of leading restaurants, all with a stellar reputation for quality service and exceptional food. Explore roles across our collection of 30+ restaurants, Piccolino, Restaurant Bar & Grill, and Riva Blu
About You
- Proven experience as a Reception Manager or in a similar role within the hospitality industry.
- Exceptional leadership, communication, and interpersonal skills.
- Impeccable presentation and professional demeanor.
- Ability to handle high-pressure situations with grace and efficiency.
An individual role is just that. Individual. We hire the best talent across all areas of the business and value them as such. That’s why we have an ongoing commitment to invest in our people through quality training and mentoring from our amazing leadership team.
If you have the passion and drive to be the best and would like to join our team as our new Reception Manager, please click ‘apply’ today. We would love to hear from you!
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Reception Manager employer: Individual Restaurants,
Contact Detail:
Individual Restaurants, Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the specific restaurants under Individual Restaurants. Understanding their unique offerings and customer service style will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in reception management. Attend local events or join online forums to connect with others who can provide insights or even refer you to the position.
✨Tip Number 3
Prepare to discuss your leadership and communication skills in detail. Think of specific examples from your past experiences where you successfully managed a team or handled a challenging situation, as these will be crucial for the Reception Manager role.
✨Tip Number 4
Research the latest trends in hospitality and guest experience. Being knowledgeable about current practices can set you apart from other candidates and show that you are proactive and passionate about enhancing guest satisfaction.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and reception management. Use specific examples that demonstrate your leadership, communication skills, and ability to handle high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention why you want to work for Individual Restaurants and how your skills align with their values and mission.
Highlight Relevant Experience: In your application, emphasise any previous roles that involved managing a reception area or similar responsibilities. Include details about your achievements and how they contributed to a positive guest experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reception Manager role.
How to prepare for a job interview at Individual Restaurants,
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate exceptional leadership abilities. Prepare examples from your past experiences where you successfully led a team or handled a challenging situation. This will show the interviewers that you can manage the reception area effectively.
✨Emphasise Communication and Interpersonal Skills
Strong communication is key in hospitality. Be ready to discuss how you've built rapport with guests and colleagues in previous roles. Highlight any specific instances where your interpersonal skills made a positive impact on guest experiences.
✨Prepare for High-Pressure Scenarios
The role may involve handling high-pressure situations. Think of examples where you maintained composure and efficiency under stress. This will reassure the interviewers that you can handle the fast-paced environment of a busy reception.
✨Dress to Impress
First impressions matter, especially in hospitality. Ensure you present yourself impeccably during the interview. A professional appearance will reflect your understanding of the importance of presentation in the role of a Reception Manager.
