At a Glance
- Tasks: Lead IT operations and enhance technology for a seamless guest experience.
- Company: Join Individual Restaurants, known for exceptional service and memorable dining experiences.
- Benefits: Enjoy 50% off food and drink, financial wellbeing tools, and enhanced family leave.
- Other info: Opportunities for growth within a leading hospitality group.
- Why this job: Make a real impact in a fast-paced hospitality environment with innovative tech solutions.
- Qualifications: Experience in senior IT roles and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 € per year.
At Individual Restaurants, we create more than great food; we deliver memorable experiences. With a portfolio including Piccolino, Restaurant Bar & Grill and Riva, our restaurants are built on energy, quality, and exceptional service. Behind every great service is technology that just works. We’re looking for a Head of Technology to ensure our systems support our teams seamlessly both in our restaurants and across our support centre.
The Role
This is a hands‑on leadership role focused on keeping our technology simple, reliable, and effective in a fast‑paced, multi‑site hospitality environment. You’ll lead our IT operations, support our teams day‑to‑day, and drive continuous improvements ensuring technology enhances both the guest and team experience.
What You’ll Be Doing
- Technology & Systems
- Oversee and maintain a stable, efficient IT environment across all sites
- Manage core business systems and in‑house applications
- Support and improve cloud‑based platforms (Microsoft 365 / Azure)
- Ensure systems are practical, user‑friendly, and fit for purpose
- Operations & Service Delivery
- Lead IT support and service delivery across restaurants and support centre
- Ensure minimal disruption to service through reliable systems
- Manage incidents, performance, and continuous improvement
- Maintain business continuity and recovery processes
- Guest Experience & Innovation
- Support technology that enhances the guest journey (e.g. bookings, payments, engagement tools)
- Identify opportunities to improve efficiency through automation and smart use of data
- Introduce new tools where they add clear operational value
- Vendors & Stakeholders
- Manage key IT suppliers and partners, ensuring strong service and value
- Work closely with operations and central teams to deliver practical solutions
- Support cost‑effective technology decisions
- Risk & Compliance
- Maintain good practice in data protection and system security
- Work with partners to manage IT risk and compliance requirements
- Build awareness of best practices across the business
About You
You understand how important reliable tech is in a busy hospitality environment and you know how to keep things running smoothly. You’ll bring:
- Experience in a senior IT or technology leadership role
- Strong background in IT operations, infrastructure, and support
- Experience managing third‑party vendors and services
- A practical, hands‑on approach with strong problem‑solving skills
- Confidence working with both technical teams and operational stakeholders
- Experience with Microsoft 365 and cloud‑based environments
Nice to have
- Experience in hospitality, retail, or multi site businesses
- Exposure to system improvements or technology change projects
Why Join Us?
Technology plays a key role in supporting the pace and energy of our restaurants—from the kitchen to the front of house. In return, you’ll receive:
- 50% off food and drink across our restaurants (for you and up to 8 guests)
- Support through The Drinks Trust
- Financial wellbeing tools via Wagestream
- Enhanced family leave and healthcare support
- Opportunities to grow within a leading hospitality group
Join Us
If you’re passionate about making technology work simply and effectively in a fast moving hospitality environment, we’d love to hear from you. Apply now and help power great experiences across our restaurants.
Head of Technology in Manchester employer: Individual Restaurants
At Individual Restaurants, we pride ourselves on creating memorable experiences through exceptional service and quality food, supported by a robust technology framework. As a Head of Technology, you will thrive in a dynamic work culture that values innovation and teamwork, with opportunities for personal growth within a leading hospitality group. Enjoy unique benefits such as 50% off food and drink across our restaurants and comprehensive support for your financial and family wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its tech stack. Understand how your skills can enhance their operations and guest experience. Tailor your answers to show how you can keep their technology simple and effective.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past challenges you've faced in IT leadership roles and how you overcame them. This will demonstrate your hands-on approach and ability to manage incidents effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the hospitality tech space.
We think you need these skills to ace Head of Technology in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Head of Technology role. Highlight your IT operations background and any hands-on leadership experience you've had in similar environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about technology in hospitality. Share specific examples of how you've improved systems or enhanced guest experiences in previous roles.
Showcase Your Problem-Solving Skills:In your application, give us a taste of your problem-solving abilities. Mention any challenges you've faced in IT operations and how you tackled them, especially in fast-paced settings.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Individual Restaurants
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft 365 and Azure. Be ready to discuss how you've used these tools in previous roles to enhance operations and improve guest experiences.
✨Showcase Your Leadership Style
As a Head of Technology, your leadership approach is crucial. Prepare examples of how you've led IT teams in fast-paced environments, focusing on problem-solving and supporting staff. Highlight any successful projects where your leadership made a difference.
✨Understand the Hospitality Landscape
Familiarise yourself with the hospitality industry, particularly how technology impacts guest experiences. Be prepared to discuss specific ways you can leverage tech to streamline operations and enhance service delivery in a restaurant setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world challenges. Think about potential incidents or performance issues you might face in this role and how you would manage them. This will demonstrate your practical, hands-on approach to IT operations.
