At a Glance
- Tasks: Lead a new pub concept, shaping its culture and delivering exceptional guest experiences.
- Company: Join Individual Restaurants, known for outstanding food and service across 30 venues.
- Benefits: Enjoy 50% off meals, health care options, and financial well-being tools.
- Other info: Recognised as one of the best places to work for three consecutive years.
- Why this job: Be part of an exciting launch and make a real impact in hospitality.
- Qualifications: 5+ years as a General Manager in a high-quality pub environment.
The predicted salary is between 30000 - 40000 £ per year.
New Pub Concept, London - Opening September 2025
When you join Individual Restaurants, you are joining a collection of industry leading brands known for exceptional food, service and reputation, inclusive of Piccolino, Restaurant Bar & Grill, Riva Blu & FORBICI, across 30 restaurants. We create places people love to work in, celebrate in, and return to again and again. This September, we are launching an exciting new pub concept in the city of London (Liverpool Street) and seeking an outstanding General Manager to lead the journey from pre-opening through launch. This is a rare chance to shape a brand from the ground up.
We are looking for a true operator, commercially sharp, relentlessly standards driven, and inspiring. As General Manager, you will have full ownership of the business. You will set the tone, build the culture, and lead a high-performing team to deliver world class guest experiences on every visit. You will be equally at home on the floor, in the detail of the operation, and thinking strategically about how to grow sales, build loyalty, and establish this pub as a destination in its neighbourhood.
What you will be responsible for:
- Leading, developing and inspiring a large, multi-skilled team with clarity, warmth and purpose
- Delivering outstanding guest experiences that feel effortless, personal and consistent
- Owning all aspects of day-to-day operations, from service standards and food & drink quality to compliance and safety
- Driving strong commercial performance through effective forecasting, cost control and smart decision-making
- Recruiting, training and retaining top talent, creating clear progression pathways and a positive, inclusive culture
- Working closely with senior leadership and support teams to bring the new concept to life and evolve it post-opening
- Being a visible leader on the floor, setting standards by example and stepping in wherever needed.
What we are looking for:
- A minimum of 5 years’ experience as a General Manager or senior operator within a high-quality pub environment
- A proven track record of running successful, well-loved pubs with strong financial results
- Natural leadership presence
- Commercially astute, with a deep understanding of labour, margins, stock control and local marketing
- Passionate about hospitality, people and creating places with real personality
Why Join Us:
- 100% of gratuity and service distributed to the restaurant team.
- The Sunday Times – Best place to work 2024, 2025 and 2026
- 50% off your total food and drink bill at any of our restaurants, for up to 8 people, any time.
- Optional Health Care Plan
- Access up to 40% of your earned wages, savings, and financial well-being tools through our partners at Wagestream.
- 3 % Employer pension contribution
- 15% off at Iceland Foods
- Life Assurance
- Enhanced Maternity and Paternity packages
- Reward and Recognition Programme
- EAP Wellbeing and Financial support through Drink Trust
- Discounts off hundreds of high street and online retailers
If you have the passion and drive to be the best and would like to join our team as our new General Manager, please click ‘apply’ today. We would love to hear from you!
General Manager in London employer: Individual Restaurants
At Individual Restaurants, we pride ourselves on creating vibrant and inclusive workplaces where our team members can thrive. As we launch our exciting new pub concept in the heart of London, we offer a unique opportunity for the General Manager to shape a brand from inception, supported by a culture that values personal growth, outstanding guest experiences, and a commitment to excellence. With competitive benefits, including generous discounts, a strong focus on employee well-being, and recognition as one of the best places to work, joining us means being part of a dynamic team dedicated to hospitality and community.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Individual Restaurants. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Individual Restaurants
Don't be shy about reaching out to Individual Restaurants directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Individual Restaurants and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Individual Restaurants
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
