At a Glance
- Tasks: Lead a dynamic team and drive sales in a fast-paced retail environment.
- Company: Join the vibrant Stradivarius team at our Stratford store.
- Benefits: Enjoy competitive pay, flexible hours, and growth opportunities.
- Other info: Embrace sustainability and innovation in a supportive team culture.
- Why this job: Be part of a fashion-forward brand and make a real impact on store success.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
STRADIVARIUS RESPONSIBLE
We are looking for our next supervisor in our STRATFORD STORE.
SUPERVISOR
Full time Position
Reporting to
General Manager / Department Manager / Deputy Manager
Purpose
To assist and support the GM, DM or DY in the running of the store or the department in line with Company objectives and standards. To supervise the shop floor and coordinate employees activity.
Key Responsibilities
Stock Management and Sales
- To manage daily replenishment.
- To make commercial actions using the commercial reports provided.
- To communicate with the General Manager, Department Manager or Deputy Manager regarding the feedback about new lines, product requests and future arrivals.
- To drive sales to improve store performance and to support the GM/DM/DY to keep within budget. To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L.
- To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom.
- To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately.
Delivery and Stock Organization
- To manage the complete delivery process allocating the new lines on the shop floor and brief the team about them and managing the replenishment.
- To organize overstock as per Company policies.
- To manage delivery productivity in line with Company targets.
- To understand how to use the Stock Management System (Devices) for all product transfers and deliveries meeting deadlines.
Merchandising
- To work with the Merchandising team to plan and adapt the store merchandising and internal mannequins according to Company criteria and sales.
- To ensure that visual merchandising standards and to properly maintain fixtures and decorations.
- To be aware of the competitors and the current trends.
Customer Service
- To deliver exceptional customer service by ensuring all team members are fully trained.
- To solve any customer issues as they arise.
- To offer add-on sales (i.e.: gift cards, accessories, alterations, etc.) and promote on line sales.
- To understand and enforce the return policy.
Store Procedures and Cost Control
- To support the General Manager in completing the security checklist and to ensure that all security procedures are followed in the store.
- To get involved in the stock take process, the sales preparation process.
- To update the Maintenance File and to support the management team in using it effectively.
- To show awareness of personnel and other controllable costs.
Health and Safety
- To ensure that all areas in the store are maintained clean and tidy and to communicate with the management team/security in case an incident happens.
- To know who the appointed First Aiders and Fire Marshals are in the store and to understand and promote the role of the Safety Champion.
HR & Team Management
- To support the management team in preparing monthly rotas, daily planners and holidays according to business needs.
- To encourage employees participation in daily team briefs and to support the management team with new ideas.
- To participate in performance reviews for employees (I.e. sickness, absence, lateness, return to work, etc.).
- To support the management team in all Payroll procedures.
- To get involved in the recruitment process (stores outside London) and to drive the first induction of new employees.
- To ensure that continuous comprehensive training of all Sales Assistants is completed in line with Company’s guidelines.
- To be an ambassador in the company’s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable.
Experience and Qualifications
- Experience managing a fast-paced retail operation.
- To drive sales and can provide examples.
- Team management experience.
Skills and Attitudes
- Forward planning skills
- Commercial awareness.
- Organizational and time management skills
- Oriented to achieve or even exceed goals
- Identifies problems and uses initiatives to seek proactive solutions
- Communication and interpersonal skills
- Self-motivated and motivate others.
- Work autonomously and as a part of a team.
STRADIVARIUS RESPONSIBLE STRATFORD in City of London employer: Inditex
Stradivarius is an exceptional employer that fosters a dynamic and inclusive work culture in the vibrant Stratford area. With a strong focus on employee development, we offer comprehensive training and growth opportunities, ensuring our team members thrive in their roles while contributing to our sustainability initiatives. Join us to be part of a forward-thinking company that values innovation, teamwork, and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land STRADIVARIUS RESPONSIBLE STRATFORD in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Inditex, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Inditex!
We think you need these skills to ace STRADIVARIUS RESPONSIBLE STRATFORD in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Inditex, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Inditex and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Inditex that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Inditex
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
