At a Glance
- Tasks: Lead a dynamic team, drive sales, and create an exceptional customer experience.
- Company: Join Bershka, part of a leading global fashion retail group.
- Benefits: Enjoy a competitive salary, 25% staff discount, and 28 days holiday.
- Other info: Opportunities for progression and personal development in a diverse team.
- Why this job: Make a real impact on culture and customer experience in a fast-paced environment.
- Qualifications: Proven leadership skills and strong emotional intelligence required.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: General Manager / Department Manager / Deputy Manager
About the Role
At BERSHKA, we don’t just manage stores; we create energy, culture, and commercial impact. Our teams move fast, think creatively, and bring personality and confidence to every customer interaction. As a responsible, you’ll be a key leader on the shop floor, combining emotional intelligence, commercial awareness, and operational excellence to deliver results through people. You’ll inspire and motivate your team, shape the customer experience, and translate commercial insight into action. You’ll support the management team in driving performance and developing talent, while ensuring every interaction reflects our brand values. This role is for someone who thrives at pace, leads with integrity and impact, and knows how to build trust, momentum, and results every day.
What You’ll Be Responsible For
- Lead with Emotional Intelligence: Motivate, coach, and develop your team through active listening, empathy, and clear direction. Build trust and accountability within a diverse team. Handle challenges calmly and professionally, setting the tone for the store.
- Drive Commercial Performance: Analyze sales performance, KPIs, and product data to make informed decisions. Translate commercial insights into action on the shop floor. Ensure strong execution of visual merchandising, stock management, and replenishment.
- Deliver Exceptional Customer Experience: Role model proactive, personalized, and solution-focused service. Anticipate customer needs and support your team to exceed expectations.
- Own Operational Excellence: Prioritize effectively in a high-volume environment. Ensure standards, processes, and compliance are consistently met. Balance people leadership with operational delivery.
- Champion Our Values: Act with integrity and professionalism. Promote inclusivity, collaboration, and sustainability initiatives.
What We’re Looking For
- Proven experience leading teams in a fast-paced retail environment.
- Strong emotional intelligence and the ability to influence others positively.
- Commercial awareness — confident interpreting sales data and taking action.
- Exceptional time management and organizational skills.
- Resilience and adaptability in a constantly evolving environment.
- High personal standards, integrity, and accountability.
What we offer
Competitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, Company pension scheme and “More for Less” benefits platform with a wide range of discounts.
Why Join Bershka
Bershka is part of one of the world’s leading fashion retail groups. Here, performance and people go hand in hand. You’ll join a dynamic, diverse team where your leadership makes a real impact on sales, on culture, and on customer experience. We invest in talent, reward ownership, and create opportunities for progression within a global business. If you’re ready to lead with purpose, energy, and commercial focus we’d love to hear from you.
Bershka Newcastle Ladies Responsible in Newcastle upon Tyne employer: Inditex
At Bershka, we pride ourselves on being more than just a retail store; we are a vibrant community that fosters energy, creativity, and commercial success. Located in Newcastle, our dynamic work culture encourages personal growth and development, offering competitive salaries, generous staff discounts, and a commitment to inclusivity and sustainability. Join us to lead a diverse team, make a meaningful impact, and enjoy numerous opportunities for career progression within one of the world's leading fashion retail groups.
StudySmarter Expert Advice🤫
We think this is how you could land Bershka Newcastle Ladies Responsible in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture before your interview. Dive into Bershka's values and vibe, so you can show how you fit right in. We want to see that you’re not just about retail experience but also about mindset!
✨Tip Number 2
Practice your emotional intelligence skills! Think of examples where you've motivated a team or handled challenges with empathy. We love seeing candidates who can lead with integrity and impact.
✨Tip Number 3
Be ready to discuss commercial performance. Brush up on how to interpret sales data and think of ways you’ve used insights to drive results. Show us you can translate numbers into action on the shop floor!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, it shows you’re serious about joining our dynamic team at Bershka. Let’s make an impact together!
We think you need these skills to ace Bershka Newcastle Ladies Responsible in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you tick—this helps us get a feel for how you'd fit into our vibrant team.
Highlight Relevant Experience:Make sure to showcase any experience that aligns with the role. Talk about your past leadership roles, especially in fast-paced environments. We love seeing how you've motivated teams and driven performance, so don’t hold back on those examples!
Connect with Our Values:Take a moment to reflect on our brand values and how they resonate with you. In your application, mention specific instances where you've acted with integrity, promoted inclusivity, or led with emotional intelligence. This shows us you’re not just a fit for the role, but for our culture too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Bershka and what we stand for!
How to prepare for a job interview at Inditex
✨Show Your Emotional Intelligence
During the interview, be sure to highlight your ability to motivate and develop a team. Share specific examples of how you've used active listening and empathy to build trust and accountability in previous roles. This will demonstrate that you understand the importance of emotional intelligence in a fast-paced retail environment.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) and sales data relevant to the retail industry. Be prepared to discuss how you've analysed sales performance in the past and what actions you took based on those insights. This shows that you can translate commercial awareness into actionable strategies on the shop floor.
✨Customer Experience is Key
Think about how you can role model exceptional customer service. Prepare to share stories where you anticipated customer needs and exceeded their expectations. This will illustrate your commitment to delivering a personalised and solution-focused service, which is crucial for the role.
✨Demonstrate Operational Excellence
Be ready to discuss how you prioritise tasks in a high-volume environment. Share examples of how you've ensured compliance with standards and processes while balancing people leadership with operational delivery. This will show that you can maintain operational excellence while leading a diverse team.
