At a Glance
- Tasks: Assist the General Manager in driving sales and coordinating store operations.
- Company: Join ZARA, a leading fashion retailer with a vibrant team culture.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Exciting opportunities for personal growth and development in a global brand.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced retail environment.
- Qualifications: Experience in retail management and strong leadership skills.
The predicted salary is between 26543 - 32441 £ per year.
- Job Title
- DEPUTY STORE MANAGER MANAGER
- Full time Position
- Purpose
To assist and Support the General Manager in the running of the store and driving the sales in line with company objectives and ensuring company standards.
To supervises all the activities that take place within the shop and coordinate staff activity.
Effective communication skills as will work closely with Ops Manager, Product Managers and will support in coordinating the store.
- Reports
- General Manager/ Store Director
Key Responsibilities
- STORE SALES AND OPERATIONS
- Ensure to drive the sales and all business aspects, supporting the GM, in order to meet and exceed the store Key Performance Indicator represent the link between the Product Managers, Ops Manager and CX Manager, coordinating all aspects related to product and store operations, planning meetings and strategies with them to support the General Manager.
- Work together with Product Managers to maximise sales, product success and implementation of strategies.
- Manage the store organisation, including monitoring and reviewing productive tasking throughout all areas (floor, FR, cash desk, stockroom, overnight, etc) proposing more efficient solutions where found.
Ensure that the front and back of house operations are followed and covered at all times.
- Ensure that the product flow (replenishment, fitting room, refunds, etc) and company standards are maintained across all areas in the store
- Guarantee a fluid communication across all the departments in store
- Supervise the effective training of all the devices functionalities (ITX, IPod sales, item locator…). Supervise the good usage and control of the devices.
- Supervise and ensure that all floor commercial moves are supported operationally, to guarantee smooth running of the commercial/operational processes.
- Ensure all the operation standards are set up and followed in all the cash desks, in regard to purchases, refunds, exchanges, transfer product (RFID), faulty and items on hold.
- Responsible for store maintenance and cleaning standards to be kept to high level throughout the store and report any issue accordingly.
- Guarantee that a healthy stock level in store, ensuring that all inbound and outbound movements are managed efficiently following the company guidelines.
- Manage replenishment KPI to be in line with company expectations and create/implement action plans when corrective actions are needed
- Work with the Operations Manager to ensure the efficiency of the stockroom layout with a correct allocation of space between departments, according to the sales and the season
- Make sure that the delivery process is in line with the company target productivity.
- To support the general manager with all store security procedures to minimise stock loss and develop action plans accordingly.
- Effective and regular communication with L&P Department.
- To be responsible for the maintenance and inventories of all store’s electronic Devices, telephones, Ipads, Ipods, bluebirds and apply troubleshooting techniques when needed.
- Responsible for ONLINE organisation, managing daily deadlines and maximising online packages to increase store productivity.
- Be actively involved in new projects, ensuring team members receive relevant training to maximise success in all operational.
- PEOPLE AND WELLBEING PROCESSES
- Orquest management: To manage the team schedules in an efficient manner, in accordance to the productivity and hourly company budgets, respecting the shift pattern and work life balance project.
Productivity in sales/ units: To meet the budget, monitoring and take all related corrective actions when necessary.
- Allocate the team holidays
- Manage and control resources and Productivity in sales/ units in order to meet the budget with the General Manager, monitoring and take corrective actions when necessary.
- To be responsible for all payroll processes and comply with deadlines
- Working together with HR Manager to ensure that all ER processes are followed according to the company policy in managing formal and informal meetings, sicknesses and absence
- #J-18808-Ljbffr
ZARA MANCHESTER SHAMBLES-DEPUTY STORE MANAGER employer: Inditex
Inditex Lefties in Newcastle upon Tyne offers a vibrant work environment where employees are encouraged to grow and develop their skills in retail. With flexible hours and a focus on teamwork, this role provides an excellent opportunity for those seeking meaningful employment while enjoying a supportive culture that values customer service and collaboration. The potential for contract extension or permanent placement further enhances the appeal of joining our dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land ZARA MANCHESTER SHAMBLES-DEPUTY STORE MANAGER
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Inditex, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Inditex!
We think you need these skills to ace ZARA MANCHESTER SHAMBLES-DEPUTY STORE MANAGER
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Inditex, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Inditex and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Inditex that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Inditex
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
