Deputy Store Manager (Maternity Cover) – Zara Cardiff
Full-Time Opportunity
At Zara, part of the Inditex Group, we are looking for a passionate and results-driven Deputy Store Manager to join our Cardiff team on a maternity cover basis.
This is a fantastic opportunity to step into a key leadership role within a fast-paced retail environment, supporting the General Manager to drive performance, lead teams, and deliver an exceptional customer experience.
The Role
As Deputy Store Manager, you will play a pivotal role in the day-to-day running of the store. You will work closely with the General Manager, Operations, Product, and CX teams to ensure seamless store operations and strong commercial results.
Key Responsibilities
Sales & Operations
- Support the General Manager in delivering sales targets and store KPIs
- Coordinate across Product, Operations, and Customer Experience teams
- Ensure smooth store operations across floor, stockroom, and cash desks
- Drive product flow, replenishment, and stock management efficiency
- Maintain high standards of store presentation, organisation, and maintenance
People & Leadership
- Lead, motivate, and develop the team through clear communication and coaching
- Manage scheduling, productivity, and payroll processes
- Support recruitment, performance management, and succession planning
- Promote a positive, inclusive, and high-performing store culture
Customer Experience
- Lead by example to deliver exceptional customer service
- Work with the CX Manager to enhance the in-store experience
- Ensure operational excellence supports customer satisfaction
Compliance & Security
- Support all store security, cash handling, and loss prevention procedures
- Maintain high standards of health & safety across the store
About You
We are looking for someone who is:
- Experienced in managing a fast-paced retail environment
- A strong people leader who inspires and develops teams
- Commercially focused, with the ability to drive sales and productivity
- Highly organised, adaptable, and solution-oriented
- Confident in decision-making and working under pressure
- Passionate about fashion, customer experience, and innovation
Why Join Zara?
At Inditex, we celebrate diversity, creativity, and opportunity. We are committed to building inclusive teams where everyone feels valued and empowered.
You’ll be joining a global brand that:
- Invests in your development and progression
- Encourages innovation and fresh thinking
- Champions sustainability and responsible retail
