At a Glance
- Tasks: Provide critical support across multiple sites and resolve high-priority incidents.
- Company: Join a leading tech company focused on service continuity and innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Flexible shift hours and on-call support, perfect for those seeking a challenging role.
- Why this job: Be the go-to person for tech solutions and make a real impact in dynamic environments.
- Qualifications: Experience with AudioCodes and Genesys, plus strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
Indigo are looking for a Resident Engineer in Malaysia to provide critical support across multiple sites in Kuala Lumpur, including business locations and data centre environments. This role will play a key part in maintaining service continuity, including ownership and resolution of high‑priority incidents.
Key Responsibilities
- Manage and resolve P1 (critical) incidents within contact centre environments
- Provide onsite L2 support across multiple locations in Kuala Lumpur
- Troubleshoot, test, and resolve technical issues efficiently
- Support failover configuration and validation to ensure resilience
- Act as onsite “hands and feet” for OEMs/vendors in on‑prem environments
- Deliver business hours support with participation in on‑call rota (out‑of‑hours and weekends as required)
- Ensure service continuity, including coordination of backup/backfill engineer coverage
About You
Required Skills & Experience
- Strong hands‑on experience with AudioCodes SBC, AudioCodes Voca Contact Center, Genesys Contact Center
- L2 level capability (or equivalent certifications) in troubleshooting and support
- Proven experience handling P1 / major incidents
- Experience working in enterprise or data centre environments
- Ability to support failover scenarios and system testing
- Strong communication and stakeholder management skills
Additional Requirements
- Must be based in Malaysia (resident or holding a valid Employment Pass)
- Backup engineer/backfill arrangement required to ensure continuous support
- Must be able to adhere to shift‑based coverage between 7:00am – 7:00pm
- On‑call support required outside business hours
- Occasional weekend work as needed
Resident Engineer in Newport employer: IndigoTG
Indigo is an exceptional employer that values its employees by providing a dynamic work environment in the heart of Kuala Lumpur. With a strong focus on professional development, employees have ample opportunities for growth and skill enhancement while working on critical projects that ensure service continuity across multiple sites. The collaborative culture fosters teamwork and innovation, making it a rewarding place to contribute to impactful solutions in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engineer in Newport
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Be ready to discuss how your experience with AudioCodes and Genesys can help them tackle their P1 incidents and maintain service continuity.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved critical incidents in the past. This will demonstrate your hands-on experience and ability to thrive in high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Engineer in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with AudioCodes and Genesys. We want to see how your skills match the Resident Engineer role, so don’t be shy about showcasing relevant projects or incidents you've managed.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with P1 incidents and how you’ve ensured service continuity in past roles. We love a good story!
Show Off Your Communication Skills:Since this role involves stakeholder management, make sure to highlight your communication skills in your application. We want to know how you’ve effectively communicated during high-pressure situations or major incidents.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at IndigoTG
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AudioCodes SBC and Genesys Contact Center. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you’re not just familiar with the tech, but that you can handle high-pressure situations effectively.
✨Demonstrate Incident Management Skills
Prepare examples of how you've managed P1 incidents in the past. Talk about your approach to prioritising issues and coordinating with teams to ensure service continuity. This will highlight your ability to stay calm under pressure and your commitment to maintaining service levels.
✨Showcase Your Communication Skills
Since this role involves stakeholder management, practice articulating your thoughts clearly. Think of times when you had to explain technical issues to non-technical stakeholders. Being able to communicate effectively is key to ensuring everyone is on the same page during critical incidents.
✨Be Ready for On-Call Scenarios
Understand the demands of being on-call and be prepared to discuss your availability and flexibility. Share any previous experiences where you had to provide support outside of regular hours, as this will demonstrate your commitment to the role and your readiness to step up when needed.
