At a Glance
- Tasks: Lead a transformative PMO to enhance delivery performance and customer satisfaction.
- Company: Join Indigo, a leading telecoms company with a focus on innovation and inclusivity.
- Benefits: Enjoy personal and professional growth in a dynamic, supportive environment.
- Other info: Be part of a diverse team committed to sustainability and employee well-being.
- Why this job: Make a real impact by driving change and improving project delivery across the organisation.
- Qualifications: Proven experience in PMO transformation and strong leadership skills required.
The predicted salary is between 70000 - 90000 € per year.
This role is not a traditional PMO leadership position. It is a critical transformation role responsible for:
- Moving the organisation from inconsistent delivery to predictable, scalable performance
- Embedding governance, discipline, and commercial rigour
- Enabling the business to deliver customer outcomes at pace and margin
Role Purpose: To build, lead and continuously develop a high-performing Project Management Office (PMO) that delivers predictable, high-quality, commercially disciplined programme execution across the organisation. The Head of PMO will establish and enforce best-in-class governance, assurance, and delivery frameworks, driving improvements in On-Time Delivery (OTD), Right First Time (RFT), margin performance, and customer satisfaction. This role is critical in transforming delivery capability into a scalable, repeatable and value-driven function aligned to strategic business objectives.
Key Accountabilities:
- PMO Strategy & Leadership
- Define and implement the PMO strategy, operating model, and roadmap
- Establish a centre of excellence for project, programme, and portfolio management
- Build and lead a high-performing PMO team (analysts, governance leads, planners)
- Embed a culture of accountability, delivery excellence, and continuous improvement
- Delivery Governance & Assurance
- Design and enforce end-to-end delivery governance frameworks
- Implement stage gates, QA controls, and assurance processes
- Ensure consistent application of delivery methodology across all programmes
- Drive compliance with contractual, operational, and quality standards
- Performance & Execution Excellence
- Own and drive improvements in On-Time Delivery (OTD), Right First Time (RFT), installation and delivery quality
- Establish robust delivery performance metrics and reporting
- Provide early identification and mitigation of delivery risks and issues
- Commercial & Financial Discipline
- Embed strong linkage between delivery performance and commercial outcomes
- Drive improvements in margin performance, cost control and rework reduction, resource utilisation and efficiency
- Provide transparent reporting on portfolio health and financial performance
- Portfolio & Demand Management
- Implement portfolio governance and prioritisation frameworks
- Align delivery capacity with strategic priorities and customer commitments
- Enable data-driven decision-making on investment prioritisation, resource allocation, and risk trade-offs
- Stakeholder Management & Influence
- Act as a trusted advisor to executive leadership
- Provide clear, concise insight into delivery performance, risks and mitigations, and strategic delivery confidence
- Challenge constructively across sales, delivery teams, and leadership
- Capability & Continuous Improvement
- Develop and implement a PM capability framework (skills, standards, training)
- Drive adoption of best practice methodologies and tools
- Lead continuous improvement initiatives focused on efficiency, standardisation, quality, and customer outcomes
Key Deliverables (First 12 Months):
- Defined and implemented PMO operating model and governance framework
- Measurable improvement in OTD performance and RFT/quality metrics
- Established consistent reporting dashboards for executive visibility
- Introduced robust QA and stage gate controls
- Clear linkage between delivery performance and margin outcomes
- Strengthened PM capability and consistency across programmes
About You: Proven experience building or transforming a PMO function within a complex organisation. Demonstrable track record of improving delivery performance, governance standards, and operational and/or commercial outcomes. Experience managing multi-project/programme portfolios, customer-facing delivery environments, and cross-functional stakeholders. Professional certifications: PRINCE2 Practitioner / PMP / APM PMQ (or equivalent), MSP or equivalent programme management certification, P3O or PMO-specific certification (desirable but strongly preferred).
Desirable: Experience in telecoms, infrastructure, or engineering-led delivery environments. Portfolio management expertise (e.g. MoP, PfMP). Risk and governance frameworks (e.g. M_o_R). Agile/hybrid delivery certification (e.g. PRINCE2 Agile, PMI-ACP).
Leadership & Behavioural Profile: Delivery-focused, commercially aware, credible operator, data-driven, builds capability, resilient and pragmatic.
Measures of Success: Improvement in On-Time Delivery (OTD), reduction in delivery defects and rework (RFT), increased delivery predictability and customer confidence, improved margin performance and cost control, adoption of standardised delivery frameworks across the organisation, clear executive-level visibility of portfolio health and risk.
About Us: At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand significantly. With over two decades of experience and a presence in 90+ countries, we specialise in cutting-edge technologies. Our commitment to sustainability and innovation ensures a brighter future. Join Indigo and make a real difference in an organization that offers unparalleled opportunities.
Head of PMO in Newport employer: IndigoTG
At Indigo, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions diversity and personal growth. As the Head of PMO, you will play a pivotal role in transforming our project management capabilities within a dynamic telecoms environment, supported by robust professional development opportunities and a commitment to employee well-being. Join us in a forward-thinking organisation where your contributions will directly impact our success and the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Head of PMO in Newport
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their PMO strategy and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can transform their PMO function and drive improvements in delivery performance. Keep it concise and focus on your achievements that relate directly to their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Head of PMO in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in building or transforming PMO functions. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; focus on your achievements! Quantify your successes in improving delivery performance, governance standards, and operational outcomes. Numbers speak louder than words!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see why you're the right fit for the Head of PMO role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Indigo!
How to prepare for a job interview at IndigoTG
✨Understand the PMO Landscape
Before your interview, dive deep into what a high-performing PMO looks like. Familiarise yourself with best practices in governance and delivery frameworks. This will help you articulate how you can transform the PMO function and align it with strategic business objectives.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in building and leading teams. Prepare examples that highlight your ability to foster a culture of accountability and continuous improvement. This is crucial for demonstrating your fit for a leadership role in a complex organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you improved delivery performance or implemented governance frameworks. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Align with Company Values
Research Indigo’s commitment to diversity, sustainability, and innovation. Be prepared to discuss how your values align with theirs and how you can contribute to their inclusive culture. This shows that you’re not just a fit for the role, but also for the company ethos.
