At a Glance
- Tasks: Provide critical support across multiple sites and resolve high-priority incidents.
- Company: Join a leading tech company focused on service continuity and innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Flexible shift-based coverage with potential for weekend work.
- Why this job: Be the go-to person for tech solutions and make a real impact in dynamic environments.
- Qualifications: Experience with AudioCodes and Genesys, plus strong troubleshooting skills.
Indigo are looking for a Resident Engineer in Malaysia to provide critical support across multiple sites in Kuala Lumpur, including business locations and data centre environments. This role will play a key part in maintaining service continuity, including ownership and resolution of high‑priority incidents.
Key Responsibilities
- Manage and resolve P1 (critical) incidents within contact centre environments
- Provide onsite L2 support across multiple locations in Kuala Lumpur
- Troubleshoot, test, and resolve technical issues efficiently
- Support failover configuration and validation to ensure resilience
- Act as onsite “hands and feet” for OEMs/vendors in on‑prem environments
- Deliver business hours support with participation in on‑call rota (out‑of‑hours and weekends as required)
- Ensure service continuity, including coordination of backup/backfill engineer coverage
About You
Required Skills & Experience
- Strong hands‑on experience with AudioCodes SBC, AudioCodes Voca Contact Center, Genesys Contact Center
- L2 level capability (or equivalent certifications) in troubleshooting and support
- Proven experience handling P1 / major incidents
- Experience working in enterprise or data centre environments
- Ability to support failover scenarios and system testing
- Strong communication and stakeholder management skills
Additional Requirements
- Must be based in Malaysia (resident or holding a valid Employment Pass)
- Backup engineer/backfill arrangement required to ensure continuous support
- Must be able to adhere to shift‑based coverage between 7:00am – 7:00pm
- On‑call support required outside business hours
- Occasional weekend work as needed
Locations
Resident Engineer in Newport, Wales employer: IndigoTG
Indigo is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in the heart of Kuala Lumpur. With a strong focus on professional development, employees are encouraged to enhance their skills through hands-on experience and training opportunities, particularly in high-stakes environments like data centres. The company also offers competitive benefits and a supportive atmosphere, making it an ideal place for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engineer in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Be ready to discuss how your experience with AudioCodes and Genesys aligns with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way.
We think you need these skills to ace Resident Engineer in Newport, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Engineer role. Highlight your hands-on experience with AudioCodes and Genesys, and don’t forget to mention any P1 incident management you've handled. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your troubleshooting successes and how you’ve maintained service continuity in past positions. Let us know why you’re excited about joining our team!
Show Off Your Communication Skills:Strong communication is key for this role, so make sure to showcase your stakeholder management skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively communicated in high-pressure situations before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Indigo!
How to prepare for a job interview at IndigoTG
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AudioCodes SBC and Genesys Contact Center. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you’re not just familiar with the tech, but that you can handle high-pressure situations.
✨Demonstrate Your Incident Management Skills
Prepare examples of how you've managed P1 incidents in the past. Talk about your approach to resolving critical issues and how you coordinated with teams to ensure service continuity. This will highlight your ability to stay calm under pressure and your commitment to maintaining service levels.
✨Show Off Your Communication Skills
Since this role involves stakeholder management, practice explaining technical concepts in simple terms. Think of times when you had to communicate complex issues to non-technical team members. This will demonstrate your ability to bridge the gap between tech and business needs.
✨Be Ready for On-Call Scenarios
Understand the demands of being on-call and be prepared to discuss your availability and flexibility. Share any previous experiences where you had to provide support outside of regular hours, as this shows your dedication to the role and your readiness to step up when needed.
