Hotel Indigo K West Shepherd’s Bush is seeking a Guest Experience Manager to lead the guest journey across day and night shifts, ensuring a warm, memorable stay. You’ll oversee front of house operations, support check-ins/outs, VIP arrivals and special requests with confidence and professionalism.
You will mentor the Front of House team, coordinate personalised experiences for loyalty guests, and manage daily reporting, billing and safety across departments.
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Guest Experience Lead — Front Office & Night Shifts employer: Indigokwest
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Front Desk Concierge, you'll enjoy competitive benefits, opportunities for professional growth, and the chance to be part of a dynamic team dedicated to creating unforgettable experiences for our guests in a lively London setting. Join us and be a key player in crafting memorable local stays while developing your career in the heart of hospitality.
