At a Glance
- Tasks: Welcome guests with a smile and create unforgettable experiences.
- Company: Hotel Indigo K West Shepherd’s Bush, known for authentic local hospitality.
- Benefits: Competitive salary, discounts, healthcare support, and career development.
- Other info: Join our pre-opening team and enjoy a vibrant work culture.
- Why this job: Be the friendly face that makes every guest feel at home.
- Qualifications: Customer service experience and great communication skills.
The predicted salary is between 27900 - 27900 £ per year.
Be the smile they remember. At Hotel Indigo K West Shepherd’s Bush, we don’t just check guests in, we welcome them into the story of the neighbourhood. As a Front Desk Receptionist, you’ll be the friendly face that makes each guest feel instantly at home. From seamless check‑ins to tailored recommendations, you’ll create meaningful moments that make our guests’ stay unforgettable.
What’s Our Story? Hotel Indigo is about creating authentic local experiences. That means reflecting the creative energy of Shepherd’s Bush through every interaction: bold, effortless, and full of personality. Whether it’s helping a guest find the best late‑night music spot or solving a billing query with calm confidence, our Front of House team brings hospitality to life.
Here’s what you can look forward to as our Front Desk Receptionist:
- Annual salary: £27,900
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest‑free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World‑class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood:
- Warm welcomes: Greet every guest with genuine enthusiasm, check them in and out efficiently, assist with luggage and create a positive first and last impression.
- Be their go‑to: Assist with everything from local tips to room preferences, dinner bookings to billing queries; you’ll be the heartbeat of the guest journey.
- Keep the conversation flowing: Engage with IHG Rewards Club members and returning guests, and always personalise your service where you can.
- Handle the details: Take bookings, process payments, manage reservations, and answer phones; all with confidence and clarity.
- Support operations: Maintain guest records, assist with room allocations, and liaise with Housekeeping and other teams to ensure every stay goes smoothly.
- Keep things safe: Follow all hotel policies and procedures including health & safety, key control, and guest privacy protocols.
You will be required to work 40 hours per week on a shift rota over 5 days out of 7.
What’s Your Story? You’re friendly, confident, and cool under pressure. You love interacting with people and you’re always one step ahead when it comes to their needs. Ideally, for the Front Desk Receptionist role, you’ll also bring:
- Previous front office, reception, or customer service experience
- Great communication and problem‑solving skills
- Familiarity with hotel systems (Opera Cloud is a plus)
- Tech‑savviness and attention to detail
- Flexibility to work shifts, including evenings, nights, weekends, and public holidays
- A collaborative, team‑focused attitude and positive energy
- A passion for hospitality and guest experience!
If you’re ready to create moments that guests remember long after check‑out, we want to hear your story. Join us as Front Desk Receptionist at Hotel Indigo K West Shepherd’s Bush, and help us make every arrival feel like coming home.
Front Desk Receptionist employer: Indigokwest
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Front Desk Receptionist, you will enjoy competitive benefits including a generous salary, extensive discounts across our properties, and world-class development programmes to support your career growth. Join us in creating unforgettable experiences for our guests while being part of a supportive team that celebrates success and encourages personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Indigokwest. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Indigokwest
Don't be shy about reaching out to Indigokwest directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Indigokwest and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Indigokwest
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
