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- Tasks: Monitor and manage high-capacity subsea optical services in a dynamic NOC environment.
- Company: Join Indigo, a leading telecoms company with a focus on innovation and inclusivity.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work culture.
- Why this job: Make a real impact in the telecom industry while developing your skills.
- Qualifications: Experience in NOC or service assurance and understanding of optical transport networks.
- Other info: Be part of a diverse team that values creativity and collaboration.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a NOC Engineer, Subsea Optical Services, to support the monitoring, first‑line investigation, and operational assurance of high‑capacity lit wavelength and spectrum services delivered over dedicated subsea fibre pairs. This role is responsible for the real‑time monitoring of mission‑critical optical services, ensuring network and service availability across Ciena optical transmission platforms. You will act as the first point of detection and response for incidents, working closely with Provisioning Engineers, Service Delivery Coordinators, and senior engineering teams to protect customer services and meet SLA commitments.
Key Responsibilities
- Network & Service Monitoring
- Monitor subsea lit wavelength and spectrum services across Ciena optical platforms
- Proactively identify alarms, degradations, and service‑impacting events using network management and monitoring tools
- Monitor service health indicators including optical power, OSNR, BER, and circuit availability
- Ensure continuous visibility of services delivered across dedicated fibre pairs
- Incident & Fault Management
- Perform initial triage and impact assessment for network and service alarms
- Raise, manage, and update incident tickets in line with operational procedures
- Escalate faults to Provisioning Engineers, Optical Engineering, or vendor support as required
- Maintain clear and accurate incident timelines and updates
- Service Assurance & SLA Support
- Support service availability and performance reporting across lit and spectrum services
- Track incidents against customer SLAs and operational targets
- Assist with early‑life support for newly provisioned services
- Support planned maintenance activities, including monitoring before, during, and after works
- Operational Readiness & Handover
- Work closely with Service Delivery Coordinators and Provisioning Engineers during service handover
- Validate that monitoring and alarms are correctly configured
- Ensure ticketing and escalation paths are in place
- Confirm services are operationally supportable prior to customer acceptance
- Maintain accurate service and inventory awareness for circuits, fibre pairs, and spectrum allocations
- Documentation, Procedures & Knowledge
- Follow and contribute to NOC operating procedures, runbooks, and escalation guides
- Support the development and maintenance of NOC procedures, fault response guides, and service support documentation
- Participate in training and knowledge‑sharing sessions to build subsea and optical capability within the NOC
Experience
- Experience working in a Network Operations Centre (NOC) or service assurance environment
- Strong understanding of optical transport networks, including DWDM‑based services
- Familiarity with monitoring and managing lit wavelength services
- Experience working with network management systems and alarm monitoring tools
- Ability to assess service impact and prioritise incidents effectively
- Comfortable working in a 24x7 operational environment
Optical Services NOC Engineer, Magor. UK employer: IndiGo
Contact Detail:
IndiGo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Services NOC Engineer, Magor. UK
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Indigo. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews like a pro! Research Indigo’s values and recent projects, especially in subsea optical services. Be ready to discuss how your skills align with their needs, and don’t forget to have some questions prepared to show your interest.
✨Tip Number 3
Showcase your technical skills! If you’ve got experience with network management systems or optical transport networks, make sure to highlight that in conversations. Practical examples of how you’ve tackled similar challenges can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Indigo. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Optical Services NOC Engineer, Magor. UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network operations and optical services. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about the NOC Engineer role and how your skills align with our needs. Keep it concise but impactful.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with monitoring tools and incident management. We want to see that you can hit the ground running in our fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates!
How to prepare for a job interview at IndiGo
✨Know Your Optical Stuff
Make sure you brush up on your knowledge of optical transport networks, especially DWDM-based services. Familiarise yourself with the specific technologies and tools mentioned in the job description, like Ciena optical platforms, as this will show your genuine interest and expertise.
✨Master Incident Management
Prepare to discuss your experience with incident and fault management. Think of examples where you've successfully triaged incidents or escalated issues effectively. Being able to articulate your approach to maintaining service availability will impress the interviewers.
✨Show Your Team Spirit
This role involves working closely with various teams, so be ready to share examples of how you've collaborated in past roles. Highlight your ability to communicate clearly and work as part of a team, especially in high-pressure situations.
✨Ask Smart Questions
Prepare thoughtful questions about the company's culture, their approach to service assurance, and how they support employee growth. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.