At a Glance
- Tasks: As a Field Engineer, you'll maintain and deploy telecoms infrastructure while ensuring top-notch service.
- Company: Join Indigo, a leading telecoms company with over 20 years of experience and a global presence.
- Benefits: Enjoy a supportive culture, opportunities for growth, and a diverse work environment.
- Other info: Full UK Driving Licence required; sponsorship not available.
- Why this job: Make a real impact in a dynamic industry while developing your technical skills and career.
- Qualifications: Entry-level role; hands-on experience in installation and commissioning is a plus.
The predicted salary is between 30000 - 42000 € per year.
As a Field Engineer with Indigo, you will play a crucial role in delivering top-tier telecoms engineering infrastructure and technical services to our customers and end clients. This position requires a high level of technical competence and a commitment to maintaining Indigo’s Safety, Health, Environmental, and Quality (SHEQ) standards.
Key Responsibilities include:
- Field Deployment & Maintenance: Provide first-line maintenance and field deployment support to a diverse customer base. This includes new build deployment activities, responding to maintenance calls within SLA, fault finding, and hardware replacement with TAC assistance.
- Installation & Commissioning: Perform installation and commissioning duties in both project and maintenance environments.
- Timely Response: Ensure timely intervention to meet SLA requirements.
- On-Call Support: Participate in the on-call rota to provide out-of-hours support as needed.
- Communication: Keep the Indigo GSC updated on intervention progress and provide feedback to Line Managers and Project Managers regarding on-site issues.
- Documentation: Complete and submit all required paperwork and documentation within SLA.
- Technical Tasks: Fault finding and resolution based on instructions from GSC (Indigo and/or customer). Installation of metalwork, basket work, and basic rack and stack services. Fibre and cable pulling, dressing, labelling, and securing. Copper cable termination, including Cat 'x' and E1 terminations. Ensure continuity, test, and measurement of cable and fibre runs. Electrical connectivity of 240v AC and up to -48v DC to distribution panels (no power up until certification).
- Risk Management: Control and manage Risk Assessment and Method Statement documentation.
- Health & Safety: Maintain Health & Safety and Engineering Quality standards at all times.
- Skill Development: Develop fault diagnosis skills using OTDR and Ethernet/OSA testing procedures.
- Vendor Products: Perform necessary installation activities on vendor-supplied products and/or supervise subcontracted activities.
- Audits: Perform, manage, and record SVSA’s and HSE audits as required.
- Customer Satisfaction: Ensure successful completion of all deployment activities to the customer’s satisfaction.
- Ownership: Take ownership of assigned faults through to resolution.
Telecoms Infrastructure: Qualified and experienced in building telecoms infrastructure services from plans, ensuring adherence to quality requirements.
Commissioning: Entry-level telecoms commissioner skilled in providing basic standalone product commissioning to achieve 'green light and connectivity.'
Hands-On Experience: Demonstrable hands-on experience in installation and commissioning (I&C) activities, using test equipment, network build, and power systems.
Fibre Splicing: Proficient in fibre splicing techniques.
Equipment Installation: Experienced in the installation and commissioning of equipment from Nokia, Juniper, Tellabs, Infinera, and Ciena, with in-depth knowledge of networking, optical transmission systems, and IP.
Customer Interface: Proven customer interface skills based on experience in similar environments.
Communication: Excellent report writing skills with a high standard of written and spoken English.
Pressure Management: Ability to work under pressure and positively influence others.
PC Literacy: Proficient in Microsoft Office 365 suite, with essential experience in using Visio.
Workload Management: Ability to manage own workload and meet all SLAs as required.
Flexibility: Flexible approach to the role, with the ability to adapt and react to business needs.
Driving Licence: Full UK Driving Licence.
Please note, sponsorship is not available for this position.
At Indigo, you will join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals.
As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like FTTH, 5G, Edge DC, and Subsea.
Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritise the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 37 nationalities. Our commitment to sustainability and innovation ensures a brighter future.
As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time.
Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations.
For over twenty-five years, we have partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool comprising 22 nationalities. We celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee.
Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritises the well-being and growth of our employees.
We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength; coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.
Field Engineer, Greater London. UK employer: IndiGo
At Indigo, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions diversity and personal growth. As a Field Engineer in Greater London, you'll benefit from our commitment to employee development, with access to cutting-edge technologies and opportunities for career advancement in a rapidly expanding industry. Join us to be part of a dynamic team that values your contributions and fosters a supportive environment where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer, Greater London. UK
✨Tip Number 1
Familiarise yourself with the latest telecoms technologies, especially those mentioned in the job description like FTTH and 5G. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Indigo on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of your hands-on experience in installation and commissioning. Highlighting your practical skills will show that you can hit the ground running and meet the demands of the role.
✨Tip Number 4
Demonstrate your commitment to health and safety standards by being ready to discuss how you've managed risk assessments in previous roles. This aligns well with Indigo's emphasis on SHEQ standards and will set you apart from other candidates.
We think you need these skills to ace Field Engineer, Greater London. UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Field Engineer role at Indigo. Focus on your hands-on experience in installation and commissioning, as well as any technical competencies related to telecoms infrastructure.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for the telecoms industry and your commitment to safety and quality standards. Mention specific experiences that demonstrate your ability to meet SLAs and handle customer interactions effectively.
Highlight Technical Skills:In your application, emphasise your technical skills such as fibre splicing, fault finding, and knowledge of networking systems. Be specific about the equipment you have worked with, like Nokia or Juniper, to show your expertise.
Showcase Soft Skills:Indigo values communication and teamwork. Include examples in your application that illustrate your ability to work under pressure, manage workloads, and maintain effective communication with team members and customers.
How to prepare for a job interview at IndiGo
✨Showcase Your Technical Skills
As a Field Engineer, you'll need to demonstrate your technical competence. Be prepared to discuss your hands-on experience with installation and commissioning activities, as well as your familiarity with telecoms infrastructure. Highlight specific projects where you've successfully applied these skills.
✨Emphasise Safety and Quality Standards
Indigo places a strong emphasis on Safety, Health, Environmental, and Quality (SHEQ) standards. Make sure to mention your understanding of these standards and any relevant experience you have in maintaining them during your previous roles.
✨Prepare for Problem-Solving Questions
Expect questions that assess your fault-finding and resolution skills. Prepare examples of past challenges you've faced in the field and how you resolved them, particularly focusing on your approach to troubleshooting and ensuring customer satisfaction.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, especially when updating the Indigo GSC or liaising with customers. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated complex technical information in the past.
