Company OverviewAt Motorola Solutions, we believe that everything starts with our people.
Do you have the right skills and experience for this role Read on to find out, and make your application.
We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.
We build and connect technologies to help protect people, property and places.
Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Connect with a career that matters, and help us build a safer future. Department OverviewThe Guardian InLife Team is dedicated to managing the post-implementation journey of live customers utilizing Motorola Solutions products.
Serving as the primary point of contact for all operational engagements, the team helps to ensure a seamless experience across both the Guardian portfolio (including Guardian CAD, CADView, ICCS, Mobile, and DEMS) and the wider Motorola Solutions safety and security ecosystem.
We build and connect technologies to help protect people, property, and places, fostering collaboration across critical public safety and enterprise systems. Job DescriptionKey ResponsibilitiesCustomer Relationship & Account ManagementAct as the dedicated single point of contact for assigned customer accounts, managing their ongoing in-life journey and overall relationship healthAuthor and distribute monthly Service Pack reports, as well as schedule and deliver quarterly face-to-face Service Reviews to evaluate performance and identify integration opportunitiesManage account financial reporting both internally and externally, coordinating quarterly alignment with cross-functional success teams to maintain a unified account strategyIncident, Problem, & Backlog GovernanceCo-lead regular customer Incident and Problem review meetings alongside the Service Desk team to address operational issues and bug fixesOwn, run, and manage customer DevOps Backlog Review meetings to prioritize user stories, bugs, and action items toward smooth resolutionAdminister Azure DevOps access, permissions, and operational functions for both customer and internal stakeholdersSoftware Upgrades & Vendor CoordinationSchedule and coordinate software upgrades from Staging environments through User Acceptance Testing (UAT) and into Production executionRaise, document, and track ServiceNow Change Requests (CRs) while coordinating with Engineering, Hosting, and third-party vendors (such as Mitel) to secure technical resourcesDraft and dispatch technical customer advisories, host live Bridge Meetings during maintenance windows, and manage alert notifications for potential network impactsBasic RequirementsBachelor's Degree in Business, Information Technology, Engineering, or a technical fieldSolid experience in Customer Success, Technical Project Management, or IT Service Management (ITSM)Job RequirementsTechnical ExpertiseServiceNow & Azure DevOps experience to manage Change Requests, Backlog reviews, Wiki, and Work Item trackingSoftware Release Knowledge to navigate software release cycles (Staging vs.
Production environments), User Acceptance Testing (UAT), and infrastructure patchingTechnical Communication skills in English to translate complex technical changes into clear customer advisories and conduct live bridge callsProfessional ExperienceCross-Functional Collaboration expertise to coordinate across internal teams (Business Analysts, Hosting Engineers, Test Engineers) and third-party vendorsOperational Governance experience managing incident/problem reviews, account financials, and quarterly performance presentationsPreferred Qualifications (Optional)Experience within a SaaS, public safety, or telecommunications environmentFamiliarity with TETRA alert environments or mission-critical control room operationsCompany Rewards & Benefits In return for your expertise, we'll support you in this new challenge with coaching and development every step of the way.
Also, to reward your hard work you'll get: Competitive salary and bonus schemesTwo weeks additional pay per year (holiday bonus)25 days holiday entitlement + bank holidaysAttractive defined contribution pension schemePrivate medical insuranceEmployee stock purchase planFlexible working optionsLife assuranceEnhanced maternity and paternity payCareer development support and wide-ranging learning opportunitiesEmployee health and wellbeing support (EAP, wellbeing guidance)Carbon neutral initiatives/goalsCorporate social responsibility initiatives including support for volunteering daysWell-known companies discount schemeApply Today Ready to help build a safer future? Join our team and apply today to help keep communities and workplaces protected when it matters most!#LI-NW1 #Remote #CustomerSuccess #PublicSafety #SaaS #ITSM #ServiceNow #DevOps #TechnicalAccountManagement #AccountManagement #TechJobsTravel Requirements10-25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions UK LimitedEEO StatementMotorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. xohmjla
If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. SummaryLocation: UK London Area OFFSITEType: Full time
Customer Success Manager in Vauxhall employer: Indigo Vision
At Motorola Solutions, we pride ourselves on being a people-first employer, fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Content Manager in London, you'll enjoy competitive salaries, generous holiday entitlements, and extensive career development opportunities, all while contributing to meaningful projects that enhance safety across communities. With flexible working options and a strong focus on employee wellbeing, Motorola Solutions is dedicated to supporting your professional growth and personal fulfilment.
