Network Operations Engineer (Monitoring & Automation) in Magor

Our Development Engineering team designs, builds, and operates internal systems and tooling that power our global engineering services business, alongside customer-facing platforms such as portals, integrations, and bespoke applications. We are seeking a Developer with strong network operations experience to help build and evolve the tooling and platforms that support our network operations and monitoring capabilities. In the near term, this role will involve significant work with our SolarWinds monitoring platform, which is used to monitor multiple external customer networks, but the broader objective is to improve and extend our monitoring, automation, and operational systems. The successful candidate will combine strong networking knowledge with software development and scripting skills to develop automation, integrations, and operational tooling that improve visibility, scalability, and efficiency across our network operations environment.

Key Responsibilities

• Develop, extend, and support the platforms and tooling used to monitor and manage customer network environments.
• Work extensively with our SolarWinds monitoring platform to enhance alerting, reporting, dashboards, and automation capabilities.
• Design and implement monitoring standards, alerts, and observability improvements that provide actionable operational insight.
• Develop and optimise SWQL queries and related tooling to support automation, reporting, and operational workflows.
• Improve monitoring coverage, data quality, and signal-to-noise ratio across monitored environments.
• Support the onboarding of new customer networks into monitoring platforms, including discovery, configuration, and validation.
• Collaborate with NOC and engineering teams to improve operational visibility and incident detection.

Development, Automation & Integrations

• Design and develop internal tools, scripts, and applications that improve the efficiency and scalability of network operations.
• Build integrations between monitoring platforms, internal systems, and customer-facing platforms using APIs and automation.
• Develop automation that reduces manual operational tasks and improves consistency across customer environments.
• Contribute to the design and implementation of scalable monitoring and observability solutions.
• Collaborate with internal teams and stakeholders to gather requirements and translate them into practical technical solutions.
• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) and contribute to delivery goals.
• Support testing, release, and deployment activities.
• Maintain clear technical documentation and ensure work is tracked through Jira and other development tools.
• Contribute to continuous improvement in development standards, tooling, and DevOps practices.

About You

Required Experience

• Strong network operations background with deep understanding of networking protocols (e.g., TCP/IP, BGP, OSPF, SNMP, DNS, DHCP).
• Hands-on experience with network monitoring platforms, including SolarWinds.
• Experience writing and optimising SWQL queries.
• Proficiency in scripting or software development (e.g., Python, PowerShell, JavaScript, C#, Go, or similar).
• Experience building automation and integrating systems via APIs.
• Strong troubleshooting and analytical skills across network and application layers.
• Experience working in NOC, telecom, MSP, or multi-customer environments.
• Experience working within Agile/Scrum development environments.
• Understanding of secure coding practices and operational resilience.

Key Performance Indicators (KPIs)

• Stability and reliability of monitoring platforms and operational tooling.
• Reduction in alert noise and improved monitoring signal quality.
• Delivery of automation and tooling that improves operational efficiency.
• Successful onboarding of new customer environments.
• Delivery against sprint commitments.
• Code quality, documentation, and maintainability.
• Stakeholder and customer satisfaction.

About Us

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.