At a Glance
- Tasks: Analyse data, create reports, and support service performance improvements.
- Company: Join Indigo, a leader in digital infrastructure with a focus on operational excellence.
- Benefits: Inclusive culture, career development, and commitment to employee growth.
- Other info: Dynamic team environment with opportunities for continuous learning and improvement.
- Why this job: Make an impact by helping businesses optimise their critical services through data insights.
- Qualifications: Experience in data analysis and strong Excel skills are essential.
The predicted salary is between 41850 - 51150 £ per year.
Indigo is a strategic operational partner for critical digital infrastructure.
We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence.
Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.
Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter.
We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence.
Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure.
As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.
About The Role
Reporting to the Service Management Director, the Data Analyst supports the Service Management team by producing accurate reporting, analysing service performance data and helping maintain the quality of operational data across Indigo's service portfolio.
Working closely with Service Managers, you'll produce customer and internal reports, create dashboards and visualisations, identify trends and support performance analysis.
You'll play an important role in helping the business understand how services are performing and where improvements can be made.
This role would suit someone with strong analytical skills who enjoys working with data and is looking to develop a career in reporting, business intelligence or service analytics.
What You'll Do
- Collect, validate and analyse data from Salesforce and other business systems.
- Produce recurring customer and internal performance reports.
- Create charts, dashboards and visualisations to support monthly Service Reviews.
- Monitor service performance against agreed KPIs and SLAs.
- Identify trends, recurring issues and areas for improvement.
- Support data quality and data cleansing activities.
- Assist with maintaining reporting templates and performance dashboards.
- Work with Service Managers to provide reporting and performance insight.
- Support the automation and continuous improvement of reporting processes.
- Ensure reporting is accurate, consistent and delivered to agreed timescales.
- Assist with ad hoc analysis and reporting requests as required.
About You
Essential
- Experience, education or training in data analysis, reporting, business intelligence or a related discipline.
- Strong Microsoft Excel skills, including formulas, data manipulation and reporting.
- Ability to analyse information, identify trends and present findings clearly.
- Strong attention to detail and commitment to data accuracy.
- Experience producing reports, dashboards or management information.
- Good organisational skills with the ability to manage multiple tasks and deadlines.
- Strong written and verbal communication skills, including the ability to work effectively with a range of stakeholders.
- A proactive approach to learning, problem solving and continuous improvement.
Desirable
- Experience using Salesforce, Power BI or similar reporting tools.
- Basic SQL knowledge.
- Experience creating dashboards and data visualisations.
- Understanding of service management, customer support or operational environments.
- Telecoms or technology sector experience.
- Degree in Data Analytics, Mathematics, Statistics, Business, Computer Science or a related discipline.
- ITIL Foundation certification, or willingness to work towards it.
At Indigo, we believe our greatest strength is our people.
We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work.
We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential.
If you need any reasonable adjustments during the recruitment process, we're here to support you.
Data Analyst - Service Management in Magor employer: Indigo TG
Indigo is an exceptional employer, dedicated to fostering a culture of operational excellence and employee growth. With our Investors in People Gold accreditation, we prioritise the development of our team members, offering opportunities for professional advancement in a supportive environment. Located at the heart of critical digital infrastructure, our employees benefit from a dynamic work culture that values collaboration, innovation, and inclusivity, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analyst - Service Management in Magor
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We think you need these skills to ace Data Analyst - Service Management in Magor
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Indigo TG. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Indigo TG
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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✨Get Comfortable with Python and R
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
