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For Companies At a Glance
- Tasks: Monitor and manage subsea cable systems, responding to alarms and requests.
- Company: Join Indigo, a leading telecoms company with a global presence and innovative technologies.
- Benefits: Enjoy a supportive culture, opportunities for growth, and a diverse work environment.
- Why this job: Be part of a dynamic team making a real impact in the telecom industry.
- Qualifications: Strong communication skills and experience in NOC environments are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Indigo is seeking a motivated and enthusiastic 1st Line Subsea Cable NOC Engineer to join our global network monitoring team based in Magor, South Wales. This role would be ideal for someone with a proactive logical mindset with strong written and verbal communication skills and a keen interest in developing technical expertise in subsea cable systems.
The successful applicant must be available to work an initial shift pattern of four consecutive 10-hour night shifts, followed by three days off and have the right to reside and work in the UK.
Key Responsibilities:
- Monitor and manage 1st line triage and response to alarms, phone calls, and email requests, prioritizing issues based on severity and SLA's.
- Accurately raise, update, and manage trouble tickets in a clear and professional manner using strong written English.
- Collaborate with 2nd Line Engineers, Field Engineers, customers, and third-party providers as required.
- Coordinate spare parts replacement, track inventory, and manage RMAs.
- Keep the Indigo management team informed of critical faults and participate in Root Cause Analysis (RCA) investigations.
- Proactively analyse data from Network Monitoring Systems and Tools and determine best course of action to mitigate potential faults.
- Support the Subsea NOC team with recommendations for process improvement, and documentation review as part of the indigo Continual Improvement Process
- Ensure all customer SLAs are met.
About You
Competency: Skills/Knowledge/Qualifications
- Strong English communication skills, both written and verbal
- Demonstrable experience of ticketing systems and workflow processes.
- Ideally a minimum of 3 years' experience in a NOC environment supporting enterprise or ISP networks
- Experience using Network Monitoring Systems and Network Monitoring tools
- Good knowledge of transmission equipment and technologies (SLTE, DWDM, 100GE, 100G OTU transmission etc)
- Knowledge and experience with optical transmission networks
- Any industry certification is desirable (DWDM Vendor training certification, CCNA, CCNP etc)
- Must have good communication and presentation skills
- Ability to build and maintain good working relationships with colleagues and customers
- Be able to deliver an excellent customer service
Technical Requirements:
Experience in one or more of the following technologies:
- Subsea or Terrestrial DWDM experience (ASN, NEC, SubCom, Ciena, Infinera etc)
- Understanding of an AIS systems
- Experience with Cisco and Fortinet equipment's
- Good understand of Office 365
Personal Requirements:
- Excellent verbal and written communication skills in English.
- Capable of working independently and prioritizing tasks effectively.
- Ability to perform effectively under pressure.
- Strong attention to detail.
- Self-motivated with a desire to learn and grow technical skills.
- Flexible and adaptable to changing environments and requirements.
- Strong interpersonal skills with the ability to build positive relationships with customers and colleagues.
- Analytical and problem-solving mindset.
About Us
At Indigo, you'll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK's top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the 'Investors in People' Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.
At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we've partnered with some of the world's leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.
1st Line Subsea NOC Engineer employer: Indigo TG
Contact Detail:
Indigo TG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Subsea NOC Engineer
✨Tip Number 1
Familiarise yourself with subsea cable systems and the specific technologies mentioned in the job description, such as DWDM and SLTE. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the telecoms industry, especially those who work in NOC environments. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your knowledge of ticketing systems and workflow processes. Being able to discuss your experience confidently will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled critical situations in previous roles. This will highlight your ability to perform under pressure, which is crucial for a NOC Engineer.
We think you need these skills to ace 1st Line Subsea NOC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a NOC environment, particularly with subsea or terrestrial DWDM technologies. Emphasise your communication skills and any industry certifications you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure, as well as your interest in subsea cable systems.
Highlight Technical Skills: In your application, clearly outline your technical expertise, especially with Network Monitoring Systems and ticketing systems. Include any relevant experience with Cisco and Fortinet equipment, as well as your understanding of optical transmission networks.
Showcase Soft Skills: Indigo values strong interpersonal skills. In your application, provide examples of how you've built positive relationships with colleagues and customers, and how you've contributed to a team environment.
How to prepare for a job interview at Indigo TG
✨Showcase Your Communication Skills
As the role requires strong written and verbal communication, be prepared to demonstrate your ability to articulate technical concepts clearly. Practice explaining complex ideas in simple terms, as this will show your potential employer that you can effectively communicate with both technical and non-technical stakeholders.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a solid understanding of subsea cable systems and related technologies like DWDM and SLTE. Brush up on your knowledge of Cisco and Fortinet equipment, as well as any relevant industry certifications you may hold. This will not only help you answer technical questions but also show your enthusiasm for the field.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples from your past experience where you successfully triaged issues or collaborated with teams to resolve problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Proactive Mindset
The job description highlights the importance of a proactive approach. Be ready to discuss how you've taken initiative in previous roles, whether it's through process improvements or data analysis. Showing that you can think ahead and anticipate potential issues will make you a standout candidate.