Hannah Cooper – Head of Client & Supplier Relationships
£37,000 OTE per annum (37.5 hours per week) With full training provided
Working Hours
Monday to Friday, 7.5 hours between 0800-1730 (37.5 hours per week)
Following successful completion of a 6-month probationary period, you will be
able to work from home on Mondays and Fridays (office-based Tuesday to
Thursday). For the right candidate a remote working arrangement will be
Overview
At Indigo Swan, we're passionate about helping businesses navigate the energy
market with confidence. Based in the heart of Norwich, we are an award-winning
energy consultancy that negotiates and manages electricity and gas contracts
for business clients across the UK.
We are looking for a driven and enthusiastic Senior Account Manager to join our
Sales Team. This is an exciting opportunity for someone who enjoys building
strong client relationships, thrives on achieving sales targets, and is motivated by
working within a complex, fast-paced, and ever-evolving industry whilst always
having the customers best interest at heart.
About the Role
As a Senior Account Manager, you will be responsible for managing and
developing a portfolio of business clients including key and new business
accounts, ensuring they receive expert guidance and outstanding service
throughout their energy procurement journey. You will build trusted relationships
with key decision-makers, helping clients make informed decisions about their
electricity and gas contracts while identifying opportunities to support their wider
This role combines consultative selling with account management, making it
ideal for someone who enjoys working towards ambitious sales targets and takes
satisfaction from delivering value to customers. You'll be expected to confidently
navigate the complexities of the energy market, interpret market trends, negotiate
contract renewals, and proactively identify opportunities for growth within your
accounts.
Working closely with colleagues across the business, you'll play a key role in
retaining existing clients, generating additional revenue opportunities, and
helping Indigo Swan continue to deliver a market-leading experience for its
customers.
Your main responsibilities will include:
- Professionally liaise and negotiate with energy suppliers to secure the most competitive contract options for clients.
- Generate accurate pricing reports, analyse market opportunities, and present recommendations to clients in a clear and consultative manner.
- Recommend suitable contract strategies and successfully secure contract renewals and new sales.
- Build and maintain strong relationships with clients through regular contact, delivering exceptional service and acting as a trusted
- Manage and renew client contracts in line with Indigo Swan's high service standards, ensuring renewals are completed at the most
- Confidently communicate with customers, suppliers, and stakeholders by phone, email, and in person.
- Ensure all contract administration is completed accurately and compliantly, adhering to both internal procedures and external
- Monitor and analyse wholesale pricing data, providing insights to support client recommendations and business decisions.
- Stay informed of energy market developments, legislation, and industry trends, proactively sharing relevant updates with clients and
- Provide regular communication to clients regarding industry developments, market movements, and contract changes that may impact their business.
- Support Indigo Swan's continued growth by achieving individual and team sales targets while maintaining a customer-first approach.
- Identify opportunities to cross-sell and promote Indigo Swan's full range of products and services to existing and prospective clients.
- Work closely with the Head of Department to support departmental objectives, contribute to strategic initiatives, and drive continuous
- Be recognised as an integral part of the wider business, actively collaborating with colleagues and contributing positively to team success.
- Develop and maintain expertise in a specialist area of the energy industry, sharing knowledge and best practice across the business.
- networking events, and other external engagements.
- Attend client meetings both remotely and in person, delivering professional advice and strengthening client relationships.
- Promote a culture of growth, collaboration, and commercial awareness across the business.
- Maintain a positive attitude that inspires colleagues and clients alike, helping to drive business growth and customer satisfaction.
- Act as an ambassador for Indigo Swan, ensuring the company is represented professionally and positively at all times.
Who are we looking for.
You will be a confident, commercially minded professional with a proven track
record in sales and account management. You are passionate about building
long-term client relationships, identifying opportunities for growth, and delivering
exceptional customer outcomes in a target-driven environment.
You will possess outstanding communication skills, both written and verbal, with
the ability to communicate confidently and professionally with clients, suppliers,
and colleagues at all levels. Whether presenting recommendations to senior
decision-makers, conducting client meetings, negotiating contracts, or producing
detailed reports, you can clearly articulate information and build strong
relationships.
Essential Skills and Experience
- A strong and demonstrable sales background, with experience meeting and exceeding individual and team sales targets.
- Exceptional communication skills, both written and in person, with the ability to build strong relationships.
- Proven account management experience, ideally managing a portfolio of clients within a commercial or consultative sales
- Strong negotiation skills and the confidence to secure positive outcomes for both clients and the business.
- High levels of organisation and attention to detail.
- Strong numerical and analytical skills, with the ability to interpret data and provide meaningful recommendations.
- Excellent working knowledge of Microsoft Office, particularly Excel and Word.
- The ability to prioritise workload, manage multiple deadlines, and perform effectively in a fast-paced environment.
- A positive, proactive attitude and a genuine commitment to
How We Will Help You
Full training in all areas of the business will be provided. This will cover the energy
industry, current legislation, industry changes and updates as well as all products
and services Indigo Swan and our partners offer. Introduction to your client
portfolio and the companies’ strategies and expectations.
Full training will be given on our IT and system use including;
- Pathfinder – our bespoke pricing software
- Utility Click – our matrix pricing software
- Microsoft Office products – in particular Word, Outlook, and Excel,
- although a good understanding of these products, specifically Excel,
- is required for the role.
We work on a hybrid office/ home basis, with Tuesday-Thursday being office days for the entire company. We’re happy to consider alterative flexible working requests for the right candidate. Our opening hours are 0800-1730, Monday to Friday, and your 37.5 hours should ideally be completed between these times.
Other information
We work on a hybrid office / home basis, with Tuesday to Thursday being core office days for the entire company.
Our company pension scheme contributions above the minimum legal requirement for employers.
27 days of holiday (based on full time hours of 37.5 per week and includes a Christmas shutdown) plus bank holidays each year.
Additional leave for long service.
Team rewards throughout the year based on performance and team social events.
Monthly contribution to a wellness activity.
A company culture that promotes a work-life balance.
Lunch and learn sessions as part of our commitment for continued learning and development.
We are an accredited Mindful Employer, you will have access to mental health support.
One day a year to volunteer at a charity of your choice.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Note: This job description is designed to outline the main duties and responsibilities associated with the role but are not intended to be an exhaustive
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