Technical Product Manager in Hounslow

The Product Manager defines and articulates the features of their specific product area in the ART. They work together with the Senior Product Managers (and Head of Product) to ensure the features meet the outcomes set. They are responsible for a specific pipeline of demand within the ART, ensuring that all work delivers against KPIs owned by the ART. In addition, they will be responsible for working with Technology and Design leads at the ART level to ensure an exceptional Customer Experience is developed within the ART with a focus on their product area.

The Product Manager must possess robust communication, analysis and influencing skills, coupled with a sufficient understanding of business functions and business strategies. These expertise enables them to comprehend the possibilities within current technology, anticipate the impact of future trends on the ART, and effectively communicate with teams to ensure a clear understanding of business needs and objectives. They will be 100% allocated to this role.

What you’ll do:

• Responsible for the Product Management of their product area/remit in the ART, and hence the liaison and engagement with the relevant Senior Product Owners in the Squads.
• Responsible for and oversee the work developed across multiple Squads within their remit in the ART.
• Leads ART level analysis and refinement of Features for the pipeline of demand that they own.
• Prioritises Features for their product areas, and defines the product roadmap and goals.
• Works closely with the RTE and System Engineer/Architect to refine features prior to PI planning and ensure that relevant dependencies are managed.
• Overall accountability for functional quality of the Features of their product area/remit in the ART and functional approval that it meets business/customer needs for release. Responsible for defining Feature Acceptance Criteria, carrying out Feature UAT when required and confirming the completion of Features for their product area/remit in the ART.
• Guides Feature creation and prioritises Features prior to PI Planning, and accepts Features by acting on the customer’s behalf during the PI.
• Communicates progress to relevant stakeholders, who may be in other Portfolios or in teams outside of the model.
• Works with Senior Product Owners to define Feature requirements and Story definition.
• Participates in ART level ceremonies e.g. ART Backlog Review, PI Planning, and primarily facilitates the PO Sync.
• Leads engagements with UX/UI Designers, and oversees the execution of CX strategies and adherence to CX standards and best practices within the ART.
• Ideate and shape new features that deliver the objectives of the ART, or raise wider capabilities to the Product Director for prioritisation.

Minimum Requirements:

• Strong analysis skills, with experience of creating customer journeys across voice and digital channels.
• Proven communication, leadership and influencing skills.
• Experience working with technology and ability to facilitate communication between business and technology Squads.
• Experience in data analysis and using this information to generate and enhance user experiences.
• Demonstrate the ability to create great UX balanced with complex legislation and legacy sky contracts.

How you’ll work:

At Zensar, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office. The hybrid working expectations for this role are 3 days in the office per week.