At a Glance
- Tasks: Lead a Customer Services team and manage key client relationships in logistics.
- Company: Join a well-established logistics recruitment firm with over 23 years of expertise.
- Benefits: Competitive salary, career growth opportunities, and the chance to make a real impact.
- Other info: Dynamic role with occasional travel across the UK to meet clients.
- Why this job: Be the face of the business and drive proactive account management for key clients.
- Qualifications: Experience in customer service or account management within logistics is essential.
THE ROLE:
- Reporting into the Head of Function, the Group Client Manager will be responsible for a Customer Services team (headcount of up to 7 people).
- Liaising with key clients of this logistics business.
- The client are moving from a more generic \"Customer Service\" model to more of an in-depth \"Account Management\" model.
- Utilisation of KPI's & Processes in order to monitor client relationships.
- Managing the relationship with clients in a pro-active & collaborative \"Value-Add\" way.
- Pro-active Account Management of clients (being the \"face of the business\" to them).
- Able to understand client needs and respond to them pro-actively and positively.
- Utilising data to inform decisions and also provide regular reports to Senior Management.
- Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
- Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
- Overall Customer Services responsibility for at least 5 heads or more.
- Able to account manage clients in a pro-active & constructive way.
- Able to engage & motivate your people - setting highly professional standards.
- Ability to use data to inform some of your decision-making.
- Able to liaise from shop-floor to Board level.
- Able to challenge your team where appropriate.
- IT savvy - able to produce reports for senior leaders of the business regularly.
- Able to commute to the Golborne area on a daily basis.
- Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.
ABOUT US:
With over 23 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.
#J-18808-Ljbffr
Group Client Manager - Logistics in Golborne employer: Indigo Search Ltd
Indigo Search is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the logistics sector. With a focus on collaborative account management and a commitment to professional standards, employees are empowered to engage with clients meaningfully while benefiting from ongoing training and support. Located in Golborne, the company provides unique opportunities for face-to-face client interactions, fostering strong relationships and enhancing career progression in a thriving industry.
We think you need these skills to ace Group Client Manager - Logistics in Golborne
Customer Service Management
Account Management
KPI Utilisation
Client Relationship Management
Pro-active Engagement
Data Analysis
Reporting Skills
