At a Glance
- Tasks: Create a calming spa environment and ensure guests enjoy a relaxing experience.
- Company: Hotel Indigo & K West Spa, a unique wellness destination in Shepherd's Bush.
- Benefits: Competitive salary, discounts on meals and treatments, and global hotel rates.
- Other info: Flexible hours, career development opportunities, and a supportive team culture.
- Why this job: Join a passionate team and make a real impact on guest wellbeing.
- Qualifications: Experience in hospitality preferred, with a focus on cleanliness and guest care.
The predicted salary is between 28400 - 28400 £ per year.
Every moment of relaxation starts with the little details. At Hotel Indigo & K West Spa Shepherd's Bush, we believe true wellbeing is created long before a treatment begins. From the warmth of the welcome to the comfort of every spa space, it's the attention to detail that transforms a visit into an experience. We're looking for a Spa Attendant who takes pride in creating a calm, immaculate, and welcoming environment where every guest can truly switch off.
Hotel Indigo celebrates the individuality of every neighbourhood, and our spa is no exception. Inspired by the creativity and character of Shepherd's Bush, we're creating a wellness destination where guests can escape the city and enjoy exceptional service in beautifully maintained surroundings. As part of our pre-opening team, you'll play a key role in creating an environment that feels luxurious, relaxing, and effortlessly welcoming from the moment guests arrive.
Here’s what you can look forward to as our Spa Attendant:
- Annual Salary - £28,400
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to a Healthcare Cashplan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood:
- Create a welcoming sanctuary: Ensure every area of the spa, gym and thermal facilities is beautifully presented, clean, safe and ready for guests throughout the day.
- Support every guest's journey: Provide a warm welcome, assist with guest enquiries, and ensure every visitor enjoys a relaxing and memorable experience.
- Keep everything flowing: Replenish towels, robes, refreshments and guest amenities, ensuring every detail is perfectly prepared.
- Maintain exceptional standards: Carry out regular checks of treatment areas, relaxation spaces, gym facilities and wet areas, keeping them spotless and operating smoothly.
- Stay one step ahead: Report maintenance issues promptly, monitor equipment, assist with pool testing where required, and ensure all health and safety procedures are followed.
- Be part of the team: Support Spa Receptionists and Therapists whenever needed, helping to deliver a seamless guest experience across the spa.
What's Your Story?
You take pride in creating environments where people can truly relax. You're proactive, attentive and enjoy being part of a team that delivers exceptional hospitality every day. To thrive in this Spa Attendant role, you'll ideally have:
- Previous experience in a spa, leisure, housekeeping or hospitality environment (preferred but not essential)
- A passion for cleanliness, presentation and guest care
- A positive, friendly and approachable personality
- Strong attention to detail and excellent organisational skills
- A willingness to work flexibly, including weekends and bank holidays
- The ability to work on your feet throughout the day and carry out physical tasks
- A proactive attitude and willingness to support colleagues across the spa team
If you believe the smallest details create the biggest impact, we'd love to hear your story. Join us as a Spa Attendant at Hotel Indigo K West Shepherd's Bush, and help create a spa experience that's every bit as memorable as the neighbourhood around us. All applicants must have existing rights to work status in the UK.
Spa Attendant employer: Indigo K West
Hotel Indigo K West Shepherd’s Bush is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With competitive salaries, extensive benefits, and opportunities for personal and professional growth, our team members thrive in a supportive environment that values reliability and independence. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working in a dynamic hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Indigo K West. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Indigo K West
Don't be shy about reaching out to Indigo K West directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Indigo K West and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Indigo K West
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
