At a Glance
- Tasks: Be the calm presence that ensures guests feel welcome and safe overnight.
- Company: Join Hotel Indigo, where hospitality never sleeps and creativity thrives.
- Benefits: Enjoy a competitive salary, discounts, healthcare support, and career growth opportunities.
- Other info: Flexible night shifts with a supportive team and recognition schemes.
- Why this job: Make a real impact on guest experiences during the night shift.
- Qualifications: Previous hotel experience preferred, with strong communication and attention to detail.
The predicted salary is between 30300 - 30300 £ per year.
Own the night, one guest at a time. At Hotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Experience Supervisor, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour.
What’s Our Story? Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.
Here’s what you can look forward to as our Night Experience Supervisor:
- Annual salary: £30,300
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood:
- Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off-hours.
- Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
- Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
- Be the go-to overnight: Help with guest queries, in-room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
- Own the desk: Manage phones, emails, and internal handovers, ensuring the next day’s team is fully up to speed.
- Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.
What’s Your Story? You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Experience Supervisor role if you have:
- Previous front desk or hotel night shift experience (preferred)
- Great attention to detail and comfort working solo
- Good knowledge of Opera Cloud or similar systems
- Ability to complete financial and administrative tasks accurately
- Flexibility to work night shifts, weekends, and public holidays as required
- A guest-first attitude and strong communication skills
- A calm, reassuring presence in any situation
If you’re ready to be the night-time heartbeat of our hotel, we want to hear your story. Join us as Night Experience Supervisor at Hotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift. All applicants must have existing rights to work status in the UK.
Night Experience Supervisor employer: Indigo K West
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Night Experience Supervisor, you will enjoy competitive benefits including a generous salary, extensive discounts, and world-class development opportunities, all while being part of a dynamic team dedicated to creating memorable experiences for our guests. Join us in a role that not only offers independence and responsibility but also the chance to thrive in a supportive environment where your voice is heard and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Night Experience Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Indigo K West. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Indigo K West
Don't be shy about reaching out to Indigo K West directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Experience Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Indigo K West and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Indigo K West
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
