At a Glance
- Tasks: Welcome guests, handle check-ins, and keep the hotel running smoothly during the night.
- Company: Join a top-rated hospitality company that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel stays, enhanced leave, and free meals on duty.
- Other info: Flexible shifts and opportunities for personal growth in a supportive team.
- Why this job: Perfect for night owls who thrive in a vibrant, dynamic environment.
- Qualifications: Friendly, detail-oriented, and able to work independently under pressure.
The predicted salary is between 22000 - 26000 € per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. Our 122 boutique bedrooms reflect our vibrant city, where bespoke design meets classic Welsh Heritage.
Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
What you'll be doing:
- 40 hours over 5 days a week. Shift times between 22.00pm - 6.30am.
- Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
- Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
- Be the go-to for any guest requests during the night, whether it's room service or an extra pillow, bringing comfort even in the wee hours.
- Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
- Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay.
- Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day.
What we need from you:
- A natural night owl who's comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile even at 3 a.m.
- Good with numbers and detail-oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
Our benefits:
- Discounted hotel room rates for you and your friends & family at RBH & IHG Hotels.
- An additional day's leave for your birthday.
- Enhanced Annual Leave for Long Service. Earn up to an extra 5 days Holidays.
- Enhanced Maternity, adoption & shared parental leave.
- Course Sponsorship.
- 50% F&B discount at RBH hotels & IHG Hotels.
- 50% F&B discount at Hotel Indigo Cardiff.
- Unlimited use of our fully equipped gym.
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Employee Assistance Programme. 24-hour support.
- Social and wellness events and activities all year round.
- Free meals on duty saving you over £1000 per year.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Night Team Member employer: Indigo Cardiff
At RBH Hospitality Management, we pride ourselves on being a people-first employer, offering a vibrant work culture that celebrates diversity and individuality. As a Night Team Member at Hotel Indigo, you'll enjoy a range of benefits including discounted hotel stays, enhanced annual leave, and opportunities for personal growth through course sponsorship. Join us in creating memorable experiences for our guests while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member
✨Tip Number 1
Get to know the hotel vibe! Before your interview, take a stroll around the area or check out their social media. This way, you can chat about what makes Hotel Indigo special and show them you're genuinely interested.
✨Tip Number 2
Practice your friendly smile! As a Night Team Member, you'll be the first face guests see when they arrive late. Role-play with a mate to nail that warm welcome and make sure you’re ready to handle any late-night requests with ease.
✨Tip Number 3
Brush up on your numbers! Since you'll be handling night audits and reports, it’s a good idea to get comfortable with basic maths. Maybe even try some practice scenarios to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Hotel Indigo!
We think you need these skills to ace Night Team Member
Some tips for your application 🫡
Show Your Night Owl Spirit:Let us know why you're the perfect fit for those late-night shifts! Share your experiences or stories that highlight your comfort and enthusiasm for working during the night.
Be Friendly and Welcoming:Since you'll be the face of our hotel at night, make sure to convey your friendly nature in your application. A warm smile goes a long way, even in writing!
Highlight Your Attention to Detail:We love detail-oriented folks! Mention any relevant experience you have with numbers or reports, especially if you've handled audits before. It shows us you can keep things organised.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you on board for an exciting journey with us!
How to prepare for a job interview at Indigo Cardiff
✨Know the Hotel's Vibe
Before your interview, take some time to research Hotel Indigo and its unique atmosphere. Understand their commitment to local culture and how they inspire guests. This will help you connect your answers to their values and show that you're genuinely interested in being part of their team.
✨Show Off Your Night Owl Skills
Since this role is all about working through the night, be ready to discuss your experience with late shifts or how you manage your energy levels during those hours. Highlight any previous roles where you've had to stay calm under pressure or handle guest requests at odd hours.
✨Demonstrate Your Attention to Detail
As a Night Team Member, you'll be handling audits and reports. Bring examples of how you've successfully managed details in past jobs. Whether it's keeping track of inventory or ensuring guest satisfaction, showing that you can handle numbers and details will set you apart.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Prepare to share examples of how you've collaborated with others in a busy environment, as well as times when you've taken initiative on your own. This balance is key for a smooth shift handover and overall hotel operations.
