At a Glance
- Tasks: Welcome guests, handle check-ins, and ensure a smooth night experience.
- Company: Join the Top 30 Best Places to Work in Hospitality!
- Benefits: Discounted hotel stays, enhanced leave, and free meals on duty.
- Other info: Enjoy social events and wellness activities throughout the year.
- Why this job: Perfect for night owls who thrive in a vibrant hotel atmosphere.
- Qualifications: Friendly, detail-oriented, and reliable under pressure.
The predicted salary is between 22000 - 26000 € per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. Our 122 boutique bedrooms reflect our vibrant city, where bespoke design meets classic Welsh Heritage.
Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
What you'll be doing:
- 40 hours over 5 days a week. Shifts times between 22.00pm - 6.30am
- Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
- Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
- Be the go-to for any guest requests during the night, whether it's room service or an extra pillow, bringing comfort even in the wee hours.
- Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
- Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay.
- Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day.
What we need from you:
- A natural night owl who's comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile even at 3 a.m.
- Good with numbers and detail-oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
Our benefits:
- Discounted hotel room rates for you and your friends & family at RBH & IHG Hotels
- An additional day's leave for your birthday
- Enhanced Annual Leave for Long Service. Earn up to an extra 5 days Holidays.
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 50% F&B discount at RBH hotels & IHG Hotel
- 50% F&B discount at Hotel Indigo Cardiff
- Unlimited use of our fully equipped gym
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Employee Assistance Programme. 24-hour support.
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Locations
Night Team Member in Newport, Wales employer: Indigo Cardiff
At RBH Hospitality Management, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individuality. As a Night Team Member at Hotel Indigo, you'll enjoy a range of benefits including discounted hotel stays, enhanced annual leave, and opportunities for personal growth, all while contributing to a unique guest experience in a beautifully designed boutique hotel. Join us in creating memorable stories for our guests while enjoying a supportive environment that values your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member in Newport, Wales
✨Tip Number 1
Get to know the hotel vibe! Before your interview, take a stroll around the area or check out their social media. This way, you can chat about how you’d fit into their unique neighbourhood story and show them you’re genuinely interested.
✨Tip Number 2
Practice your friendly smile! As a Night Team Member, you'll be the first face guests see when they arrive late. Role-play with a mate to nail that warm welcome and make sure you’re ready to handle any late-night requests with ease.
✨Tip Number 3
Brush up on your numbers! Since you’ll be handling night audits and reports, it’s a good idea to get comfortable with basic maths. Maybe even bring a notepad to jot down any questions you have during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can showcase your enthusiasm for joining the RBH family right from the start!
We think you need these skills to ace Night Team Member in Newport, Wales
Some tips for your application 🫡
Show Your Night Owl Spirit:Let us know why you're the perfect fit for those late-night shifts! Share your love for the quiet buzz of the night and how you thrive when others are asleep. We want to see your personality shine through!
Be Friendly and Welcoming:Since you'll be the first face our late-arriving guests see, make sure to highlight your friendly nature in your application. A warm smile goes a long way, even at 3 a.m. Show us how you can create a welcoming atmosphere!
Attention to Detail is Key:We need someone who's good with numbers and detail-oriented, especially for those night audits. Mention any relevant experience or skills that demonstrate your ability to keep things organised and accurate during the night shift.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to get your application and for you to explore more about what we offer. Don’t miss out on the chance to join our amazing team!
How to prepare for a job interview at Indigo Cardiff
✨Know the Hotel's Story
Before your interview, take some time to learn about Hotel Indigo and its unique vibe. Understand how they celebrate local culture and heritage. This will help you connect your answers to their values and show that you're genuinely interested in being part of their story.
✨Show Off Your Night Owl Skills
Since this role is all about working through the night, be ready to discuss your experience with late shifts or how you manage your energy levels during those hours. Share examples of how you've handled guest requests or unexpected situations calmly and efficiently.
✨Bring a Friendly Attitude
The Night Team Member position requires a welcoming personality, even at 3 a.m.! Practice how you'll convey your friendly nature during the interview. Think of specific instances where you provided excellent customer service, especially in challenging situations.
✨Be Detail-Oriented
Since you'll be handling night audits and reports, it's crucial to demonstrate your attention to detail. Prepare to discuss any relevant experience you have with numbers or organisation. You might even want to mention how you keep things tidy and efficient in your current or past roles.
