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- Tasks: Be the first point of contact for customers and process their orders with a smile.
- Company: Join Chicken CycleKit, a leading name in cycling solutions for over 100 years.
- Benefits: Enjoy 24 days annual leave, career progression, and a pension contribution.
- Why this job: Combine your passion for cycling with a role that offers growth and impact.
- Qualifications: Avid cyclist with strong customer service skills and a can-do attitude.
- Other info: Work in a dynamic environment with opportunities to advance your career.
The predicted salary is between 28800 - 43200 £ per year.
At Chicken CycleKit, we continue to grow and, over 100 years on, we are still leading the market in all two-wheeled solutions from novice cyclist to professional racer. As we increase and develop our portfolio of world-renowned and in-house brands through expanding our dealer network, we are creating a company that is forward-thinking, agile, passionate, and focused on providing the best customer service while selling a wide-ranging portfolio of premium cycles and accessories.
Due to further expansion of the company, we are looking for an additional Customer Service Administrator. The successful candidate will be a result-focused individual with strong account/relationship management skills and brand awareness, working collaboratively with our external Area Sales Managers to help achieve company goals and grow revenues. The role is all about providing an excellent customer experience, maintaining and reviewing ongoing business, and generating new sales opportunities in an ever-shifting marketplace. This role also provides a great understanding of the business, and successful candidates in this role have moved into more specialist roles of the business over time.
A background in the cycle or fitness industry would be a distinct advantage along with a firm grip of the product sold and online sales environment, coupled with gritty determination to succeed and passion for driving sales.
Key responsibilities will include:- Servicing our customers as the first point of contact when they contact Chicken CycleKit via email, online messaging, or telephone
- Checking and processing orders
- Advising customers on their requirements, informing them about unique offers, promotions, and new exciting products that could be of interest to them
- Processing customer payments
- Helping execute Chicken CycleKit’s sales and service initiatives, closely aligned with our company goals to reach and surpass our targets for revenue and profitability
- Aiding with all aspects of sales office administration, including our computer system, CRM system, notification of website updates, etc., and anything that eases general office efficiency
Additional benefits include:
- 24 days annual leave, increasing with length of service + 8 days public holiday
- Career progression with a fast-growing company
- Pension contribution
As this role is based full-time at our warehouse, the successful candidate should be located within a reasonable commuting distance of Leighton Buzzard, LU7.
Skills/Experience Required:
- An entrepreneurial mindset with a ‘can do’ attitude and desire to roll up the sleeves when necessary to get the job done
- The ideal candidate is an avid cyclist and has a strong interest in, and knowledge of, the cycling & fitness arena
- A good knowledge of Microsoft Office
- A keen cyclist or have experience of working in the bicycle industry
Customer Service Administrator in Bristol employer: Indie Retail
Contact Detail:
Indie Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Bristol
✨Tip Number 1
Get to know the company inside out! Research Chicken CycleKit and their products so you can chat confidently about how you can contribute to their customer service goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. This will help you demonstrate your problem-solving skills and show that you’re ready for anything!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Chicken CycleKit. Let’s get you that job!
We think you need these skills to ace Customer Service Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience in customer service and any knowledge you have about cycling or fitness. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for cycling and customer service. Let us know why you're excited about the opportunity at Chicken CycleKit and how you can contribute to our goals.
Showcase Your Skills: In your application, be sure to showcase your skills that align with the job description. Mention your experience with CRM systems, order processing, and any sales initiatives you've been part of. We love seeing candidates who are proactive!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Chicken CycleKit!
How to prepare for a job interview at Indie Retail
✨Know Your Stuff
Make sure you brush up on your knowledge of cycling and fitness products. Familiarise yourself with Chicken CycleKit's offerings and any recent promotions. This will show your passion for the industry and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to excel in the role.
✨Be Ready to Discuss Sales Strategies
Since the role involves generating new sales opportunities, be prepared to discuss your approach to sales. Think about how you would engage customers and promote products effectively. This shows you're proactive and results-driven.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company culture, team dynamics, or future growth plans. This not only shows your interest but also helps you gauge if the company is the right fit for you.
