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- Tasks: Lead operations at our Manchester depot, ensuring top-notch customer service and fleet maintenance.
- Company: Join Indie Campers, a leading campervan marketplace making road trips accessible for everyone.
- Benefits: Enjoy free road trips, performance bonuses, and career development opportunities in exciting locations.
- Why this job: Be part of a young, innovative team where your passion for travel can shine and make an impact.
- Qualifications: Travel enthusiasts with customer service experience, fluent in English, and eligible to work in the UK.
- Other info: Must be available on weekends and public holidays; driving a campervan is essential.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
We’re looking for travel enthusiasts with a passion for guest service for our depot in Manchester - Rochdale. You’ll be the face of our company, reporting directly to the Branch and Regional Operations Manager - UKI, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
WHAT WILL YOU WORK ON?
- Handle incoming reservations, organize and perform vehicle check-ins and check-outs, and coordinate the team’s activities;
- Training, supervising, and coaching your team;
- Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
- Control workforce planning, manage inventory, local suppliers and cleaning services;
- Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
- Assisting in reselling campervans, preparing and showing them to prospective buyers.
WHO ARE WE LOOKING FOR?
- You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
- You’re fluent in English (mandatory);
- You’re eligible to work in the UK, have a valid driver’s licence and feel confident enough to drive a campervan (mandatory);
- You’re available to work on weekends and public holidays;
- You’re a responsible person who takes their work seriously and can be relied upon;
- You’re well-organised and you’re good at solving problems.
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.
Are you ready to Go Indie?
Vanlife Operations Lead employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vanlife Operations Lead
✨Tip Number 1
Familiarise yourself with Indie Campers' services and values. Understanding their mission to make road trips accessible will help you align your passion for travel with their goals during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This role is all about ensuring outstanding customer experiences, so having specific stories ready can set you apart.
✨Tip Number 3
Network with current or former employees of Indie Campers on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when you're preparing for interviews.
✨Tip Number 4
Be prepared to discuss your organisational and problem-solving skills. Think of scenarios where you've successfully managed logistics or resolved issues, as these are key aspects of the Vanlife Operations Lead role.
We think you need these skills to ace Vanlife Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tourism, hospitality, or customer service. Emphasise any roles where you've managed teams or handled customer complaints, as these are key aspects of the Vanlife Operations Lead position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences that demonstrate your problem-solving skills and ability to maintain high standards, which are crucial for this role.
Showcase Your Enthusiasm: In your application, express your enthusiasm for road trips and campervans. Share any personal experiences that relate to the role, as this will help you stand out as a genuine candidate who aligns with Indie Campers' mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the position.
How to prepare for a job interview at Indie Campers
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and road trips during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this aligns perfectly with Indie Campers' mission.
✨Demonstrate Customer Service Skills
Since the role involves direct contact with customers, be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or went above and beyond to ensure customer satisfaction.
✨Be Organised and Detail-Oriented
The position requires strong organisational skills, so come prepared with examples of how you've managed multiple tasks or projects in the past. Discuss your methods for keeping things organised and ensuring smooth operations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various challenges that may arise in the role. Think of potential scenarios related to fleet management or customer complaints, and outline your approach to resolving these issues effectively.
