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- Tasks: Lead daily rental operations and ensure top-notch customer service at our depot.
- Company: Join Indie Campers, the global leader in road-trip travel with a vibrant culture.
- Benefits: Enjoy performance bonuses, free road trips, and career development opportunities.
- Why this job: Make a real impact in a fast-growing company while exploring beautiful destinations.
- Qualifications: 2-4 years in operations or customer service; must have a driving licence.
- Other info: Dynamic work environment with hands-on tasks and flexible hours.
The predicted salary is between 36000 - 60000 £ per year.
About Us Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.
The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.
The Role The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.
Key Responsibilities- Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
- Track daily KPIs;
- Promote ancillary products through value-based selling;
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
- Promptly escalate complex technical or mechanical problems to regional servicing teams;
- Maintain complete accuracy of fleet status and readiness in the operational systems;
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
- Oversee the preparation and presentation of RVs for sales appointments;
- Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods;
- Comfortable performing physical tasks as needed;
- Comfortable working indoors and outdoors in varying weather conditions;
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
- 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
- Strong hands-on operational capability, with the ability to step into daily depot workflows;
- Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
- Driving License (Category B) required;
- English proficiency (mandatory) and French (nice to have);
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
Are you ready to Go Indie?
Rental Branch Supervisor employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Branch Supervisor
✨Tip Number 1
Get to know the company inside out! Research Indie Campers, their mission, and values. This way, when you chat with them, you can show you're genuinely interested and align with their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and customer service. Think about your past experiences and how they relate to the role of City Lead at Indie Campers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Indie Campers team!
We think you need these skills to ace Rental Branch Supervisor
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let us know why you love travel and how it connects to the role. We want to see your enthusiasm for road trips and customer service shining through!
Highlight Relevant Experience: Make sure to showcase any experience you have in operations, logistics, or customer-facing roles. We’re looking for hands-on skills that match our fast-paced environment, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. A well-structured application helps us see you as a strong candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Indie Campers
✨Know the Company Inside Out
Before your interview, make sure you research Indie Campers thoroughly. Understand their mission, values, and the specifics of their rental operations. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Hands-On Experience
Since the role is very hands-on, be prepared to discuss your previous experience in fast-paced operations or customer-facing environments. Share specific examples where you successfully managed workflows or improved customer service, as this will demonstrate your capability for the role.
✨Demonstrate Your Problem-Solving Skills
Be ready to talk about how you've handled complex situations in the past. Whether it’s a technical issue with equipment or a customer complaint, showcasing your problem-solving skills will highlight your ability to manage challenges effectively in a busy depot environment.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, operational challenges they face, or opportunities for career development. This shows that you're not just interested in the job, but also in contributing to the company's success.
