At a Glance
- Tasks: Provide world-class customer service and support operations in a fast-paced environment.
- Company: Join Indie Campers, the leading campervan marketplace on a mission to make road trips accessible.
- Benefits: Compensated internship with training opportunities and potential for future employment.
- Other info: Dynamic role with international exposure and growth potential in a vibrant team.
- Why this job: Gain hands-on experience in tourism and operations while meeting diverse people.
- Qualifications: Must be a student or recent graduate with a valid driver's licence and a passion for customer service.
The predicted salary is between 500 - 1500 £ per month.
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
We are looking for university students or recent graduates who are seeking genuine work experience, vocational placement or an internship located in our Depot in Rochdale - Manchester.
As an International Operations Intern, you’ll be representing our brand in person, providing our guests with world-class customer service when they start and finish road trips of a lifetime. Do you enjoy challenges, meeting new people and fast-paced environments? If so, this position might be your next step!
What will you work on?
- Front-office activities: Customer service and sales: Take care of check-ins and check-outs, register guests, process payments, explain campervan functionalities, terms and conditions, upsell road trip extras.
- Back-office activities: Operations handling: Align the reservations with the available campervans, verify and prepare campers and road trip extras and kits. Quality control: Maintain the campervans in top condition, identify and act on possible maintenance or repair needs. Support activities: Support the team in monitoring the existing stock, coordinating the fleet of campervans, troubleshooting operational issues.
Who are we looking for?
- You are a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration or a related field looking for an internship;
- You are fluent in English, have a work permit and a valid driver's licence (mandatory);
- You like international environments and meeting new cultures;
- You possess a natural talent for connecting with people and have a strong customer service orientation;
- You have a problem-solving mindset, thriving to create solutions and feeling comfortable with getting your hands dirty;
The Indie Commitment
- All internships are compensated, the amount depending on location, country, and region (accommodation is not included);
- Online and on-the-job training to develop relevant skills to your growth: guest relations, customer service, problem-solving, communication, team spirit, organization, time management, fleet coordination, supplies management and logistics;
- International opportunities and possibility of integration in Indie Campers after the internship.
Are you ready to Go Indie?
Spontaneous Application | Tourism & Operations Internship - Erasmus+ in Manchester employer: Indie Campers
Indie Campers is an excellent employer that values its team members by offering competitive compensation and clear pathways for career progression. Located in the vibrant city of Edinburgh, our work culture promotes teamwork and attention to detail, ensuring that every employee feels valued and empowered in their role. Join us to be part of a dynamic environment where your contributions directly impact the quality of our rental fleet and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Spontaneous Application | Tourism & Operations Internship - Erasmus+ in Manchester
✨Get Involved with Local Travel Groups
Join local travel and tourism groups or clubs online where you can meet like-minded people and professionals in the field. They're often great for sharing internship opportunities and can provide valuable insights into the industry!
✨Attend Tourism Events and Fairs
Keep an eye out for tourism fairs, expos, or trade shows in your area. Not only can you learn a lot about the industry, but these events are also prime spots to connect with potential employers like Indie Campers or other travel agencies looking for interns.
✨Utilise Your University Career Resources
Don’t forget to tap into your university's career services! They often have connections with travel companies and can help you find internships like the one at Indie Campers that may not be widely advertised.
✨Showcase Your Travel Experience
Create a blog or social media page where you share your travel experiences, tips, or destination guides. This not only builds your portfolio but also demonstrates your passion for travel to potential employers. When you apply to Indie Campers, let them see that enthusiasm!
We think you need these skills to ace Spontaneous Application | Tourism & Operations Internship - Erasmus+ in Manchester
Some tips for your application 🫡
Show Off Your Passion for Travel:We want to see your enthusiasm for the travel and tourism industry, so make sure to highlight any relevant experiences in your CV and cover letter. Whether it's study abroad experiences, travel blogs, or customer service in hospitality, show us how your love for travel aligns with the internship at Indie Campers.
Personalise Your Application for the Role:Tailor your application to fit the specific internship role at Indie Campers. Use the job description to guide your cover letter, incorporating keywords that reflect the skills and qualities being sought after. This not only shows you’ve done your homework but also makes it clear why you’d be a great fit.
Highlight Relevant Coursework or Projects:If you’ve taken courses related to travel, tourism, or marketing, don’t forget to mention them! Outline any projects or assignments that showcase your skills or knowledge about the travel industry. This gives us a peek into your academic background and readiness for this internship.
Keep It Professional but Conversational:While the travel industry can be relaxed and fun, your application still needs a hint of professionalism. Use a friendly tone in your cover letter, but maintain clarity and structure. Let us see your personality shine through while making it easy for us to read your application!
How to prepare for a job interview at Indie Campers
✨Map Out Your Travel Knowledge
Brush up on your travel and tourism knowledge, including popular destinations, trends, and travel regulations. The interviewers at Indie Campers will likely quiz you on your familiarity with the industry, so being able to speak confidently about recent developments can really set you apart.
✨Show Your Customer Service Skills
In tourism, dealing with customer enquiries and problems is a big part of the job. Be ready to share examples of how you've effectively handled customer service situations in the past—if you can weave in a personal travel experience, even better! This will show your potential to excel in an internship at Indie Campers.
✨Prepare for Role-Playing Scenarios
Expect some role-playing or situational-based questions during your interview. Interviewers might put you in a hypothetical scenario where you need to help a customer with a travel booking issue. Practising these types of scenarios beforehand can help us stay calm and think on our feet.
✨Demonstrate Your Eagerness to Learn
As this is an internship, make it clear that you're excited about learning and gaining experience in the travel sector. Have specific reasons why you want to intern at Indie Campers, and show how this opportunity aligns with your career goals in the travel-tourism field. Being enthusiastic can make a massive impression!
