At a Glance
- Tasks: Lead daily operations of a campervan rental depot and ensure top-notch customer service.
- Company: Join Indie Campers, the global leader in road-trip travel with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, free road trips, and career growth opportunities.
- Other info: Flexible hours and continuous training to help you thrive in your role.
- Why this job: Be part of a young, innovative team making travel accessible and meaningful.
- Qualifications: Experience in fast-paced operations and a valid driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
About us Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.
The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.
The Role The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.
Key Responsibilities
- Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
- Track daily KPIs;
- Promote ancillary products through value-based selling;
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
- Promptly escalate complex technical or mechanical problems to regional servicing teams;
- Maintain complete accuracy of fleet status and readiness in the operational systems;
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
- Oversee the preparation and presentation of RVs for sales appointments;
Practical Requirements
- Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods;
- Comfortable performing physical tasks as needed;
- Comfortable working indoors and outdoors in varying weather conditions;
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
- 4 - 6 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
- Strong hands-on operational capability, with the ability to step into daily depot workflows;
- Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
- Driving License (Category B) required;
- English proficiency (mandatory);
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
Are you ready to Go Indie?
Station Manager – Campervan Rentals in London employer: Indie Campers
Indie Campers is an exceptional employer that fosters a dynamic and supportive work environment, perfect for those passionate about customer service and operational excellence. With a strong emphasis on employee growth, you will have the opportunity to develop your skills while working closely with a dedicated team in a vibrant city setting. Enjoy the unique advantage of hands-on involvement in daily operations, ensuring a rewarding experience as you contribute to delivering unforgettable journeys for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Station Manager – Campervan Rentals in London
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We think you need these skills to ace Station Manager – Campervan Rentals in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Station Manager – Campervan Rentals role at Indie Campers.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Station Manager – Campervan Rentals position at Indie Campers.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Indie Campers.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Indie Campers's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Station Manager – Campervan Rentals.
How to prepare for a job interview at Indie Campers
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Indie Campers.
