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- Tasks: Oversee daily rental operations and ensure top-notch customer service.
- Company: Join Indie Campers, the global leader in road-trip travel.
- Benefits: Enjoy free road trips, performance bonuses, and career development opportunities.
- Why this job: Make a real impact in a fast-growing, innovative company.
- Qualifications: 2-4 years in operations or customer service; driving license required.
- Other info: Dynamic work environment with hands-on tasks and flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
About Us Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.
The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience.
The Role The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70-80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.
Key Responsibilities
- Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance).
- Track daily KPIs.
- Promote ancillary products through value-based selling.
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres).
- Promptly escalate complex technical or mechanical problems to regional servicing teams.
- Maintain complete accuracy of fleet status and readiness in the operational systems.
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires.
- Oversee the preparation and presentation of RVs for sales appointments.
Practical Requirements
- Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods; comfortable performing physical tasks as needed.
- Comfortable working indoors and outdoors in varying weather conditions.
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs.
- 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
- Strong hands-on operational capability, with the ability to step into daily depot workflows.
- Ability to multitask, prioritise, and handle physical tasks during high-volume periods.
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity.
- Driving License (Category B) required.
- English proficiency (mandatory) and French (nice to have).
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
Are you ready to Go Indie?
Rental Branch Supervisor in London employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Branch Supervisor in London
✨Tip Number 1
Get to know the company inside out! Research Indie Campers, their mission, and their values. This way, when you chat with them, you can show that you're genuinely interested and align with what they stand for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to rental operations and customer service. Think about your past experiences and how they relate to the hands-on nature of the City Lead role. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Indie Campers family. Let’s get you on that road trip adventure!
We think you need these skills to ace Rental Branch Supervisor in London
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that relate to the role. We want to see how you connect with our mission of making travel more meaningful and accessible.
Highlight Relevant Experience: Make sure to showcase your experience in fast-paced operations, logistics, or customer service. We’re looking for hands-on operational capability, so give us examples of how you've successfully managed workflows or led a team in similar environments.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the City Lead role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our Indie Campers family!
How to prepare for a job interview at Indie Campers
✨Know the Company Inside Out
Before your interview, dive deep into Indie Campers' mission and values. Understand their focus on customer-centric experiences and how they operate in the road-trip travel industry. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Hands-On Experience
Since the role is highly operational, be ready to discuss your previous hands-on experience in logistics or customer-facing environments. Prepare specific examples where you've successfully managed workflows, handled customer service challenges, or maintained operational efficiency. This will demonstrate your capability to thrive in a fast-paced setting.
✨Highlight Your Multitasking Skills
The City Lead position requires juggling multiple tasks simultaneously. Share instances from your past roles where you effectively prioritised tasks during busy periods. Emphasise your ability to stay organised and maintain high standards of service, even when things get hectic.
✨Prepare for Practical Questions
Expect questions related to the practical aspects of the job, like conducting RV checks or managing fleet readiness. Brush up on basic RV maintenance knowledge and be ready to discuss how you would handle common issues. This will show that you're not just a people person but also technically savvy and ready to tackle the hands-on demands of the role.
