At a Glance
- Tasks: Lead daily rental operations and ensure top-notch customer service.
- Company: Join Indie Campers, the global leader in road-trip travel.
- Benefits: Enjoy free road trips, bonuses, and career development opportunities.
- Other info: Dynamic role with hands-on tasks and excellent growth potential.
- Why this job: Make a real impact in a fast-growing, innovative company.
- Qualifications: Experience in operations or customer service and a valid driving licence.
The predicted salary is between 30000 - 40000 £ per year.
About us Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.
The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.
The Role: The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.
Key Responsibilities:- Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
- Track daily KPIs;
- Promote ancillary products through value-based selling;
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
- Promptly escalate complex technical or mechanical problems to regional servicing teams;
- Maintain complete accuracy of fleet status and readiness in the operational systems;
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
- Oversee the preparation and presentation of RVs for sales appointments;
- Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods;
- Comfortable performing physical tasks as needed;
- Comfortable working indoors and outdoors in varying weather conditions;
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
- 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
- Strong hands-on operational capability, with the ability to step into daily depot workflows;
- Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
- Driving License (Category B) required;
- English proficiency (mandatory).
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
Are you ready to Go Indie?
Spontaneous Application | Rental Branch Supervisor in Inverness employer: Indie Campers
Indie Campers is an exceptional employer, offering a dynamic work environment where you can truly make a difference in the travel industry. With a strong focus on employee growth, we provide continuous training and career development opportunities, alongside unique perks like free road trips to experience our services firsthand. Join us in a vibrant culture that values innovation and teamwork, all while enjoying the benefits of working in a fast-scaling company with a global presence.
StudySmarter Expert Advice🤫
We think this is how you could land Spontaneous Application | Rental Branch Supervisor in Inverness
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Indie Campers. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for travel and customer service during interviews. Share personal experiences that highlight your hands-on approach and how you’ve tackled challenges in fast-paced environments.
✨Tip Number 3
Be ready to demonstrate your operational skills on the spot. If you're asked about handling daily workflows or managing a team, have specific examples ready to showcase your experience and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Indie Campers family.
We think you need these skills to ace Spontaneous Application | Rental Branch Supervisor in Inverness
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for travel and customer service.
Tailor Your Application:Make sure to customise your application to fit the Rental Branch Supervisor role. Highlight your relevant experience in operations and customer-facing environments, and how it aligns with our mission at Indie Campers.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your hands-on operational capabilities and ability to multitask under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Indie Campers
✨Know the Company Inside Out
Before your interview, make sure you research Indie Campers thoroughly. Understand their mission, values, and the specifics of their rental operations. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Hands-On Experience
Since the role is very hands-on, be prepared to discuss your previous experience in fast-paced operations or customer-facing environments. Share specific examples where you've successfully managed workflows or improved customer service, as this will demonstrate your capability for the role.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to tackle complex issues, especially in logistics or operations. Be ready to explain how you approached these challenges and what the outcomes were. This will highlight your ability to handle the unexpected, which is crucial for a City Lead.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. Inquire about the team dynamics, operational challenges they face, or opportunities for career development. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
