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- Tasks: Lead daily rental operations and ensure top-notch customer service.
- Company: Join Indie Campers, the global leader in road-trip travel.
- Benefits: Enjoy free road trips, performance bonuses, and career development opportunities.
- Why this job: Make a real impact in a fast-growing, innovative company.
- Qualifications: 2-4 years in operations or customer-facing roles; driving license required.
- Other info: Dynamic work environment with hands-on tasks and flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone. The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience.
The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.
Key Responsibilities- Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance)
- Track daily KPIs
- Promote ancillary products through value-based selling
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres)
- Promptly escalate complex technical or mechanical problems to regional servicing teams
- Maintain complete accuracy of fleet status and readiness in the operational systems
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires
- Oversee the preparation and presentation of RVs for sales appointments
- Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods; comfortable performing physical tasks as needed
- Comfortable working indoors and outdoors in varying weather conditions
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs
- 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments
- Strong hands-on operational capability, with the ability to step into daily depot workflows
- Ability to multitask, prioritise, and handle physical tasks during high-volume periods
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity
- Driving License (Category B) required
- Being part of a young, fast-growing and innovative company where you make a difference
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila
- Continuous training and coaching to develop the skills that matter to you
- Compensation package that includes Performance and Referral Bonuses
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania
Are you ready to Go Indie? Apply for this job. To apply, follow the application process on our careers page.
Rental Branch Supervisor in Inverness employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Branch Supervisor in Inverness
✨Tip Number 1
Get to know the company inside out! Research Indie Campers, their mission, and values. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely connects with what they stand for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows your enthusiasm and initiative!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and customer service. Think about how your past experiences align with the hands-on nature of the City Lead role. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Indie Campers family. Let’s make this happen!
We think you need these skills to ace Rental Branch Supervisor in Inverness
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Mention any road trips or adventures you've had, and how they connect to the role. We want to see that you’re excited about being part of our mission to make travel more accessible.
Highlight Relevant Experience: Make sure to showcase your experience in fast-paced operations or customer-facing roles. We’re looking for someone who can handle the hustle and bustle of daily depot workflows, so give us examples of how you've thrived in similar environments.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to highlight your skills and experiences. We appreciate clarity, and it helps us quickly see why you’d be a great fit for the City Lead role.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining the Indie Campers team!
How to prepare for a job interview at Indie Campers
✨Know the Company Inside Out
Before your interview, dive deep into Indie Campers' mission and values. Understand their approach to customer service and operational excellence. This will help you align your answers with what they value most.
✨Showcase Your Hands-On Experience
Since the role is 70-80% hands-on, be ready to discuss your previous experiences in fast-paced operations. Share specific examples of how you've managed workflows, handled customer interactions, or resolved issues on the spot.
✨Demonstrate Your Problem-Solving Skills
Prepare to talk about times when you've faced challenges in a similar environment. Highlight your ability to escalate issues appropriately and how you ensure smooth operations even under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the position. This shows you're genuinely invested in the opportunity.
