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- Tasks: Lead daily rental operations and ensure top-notch customer service in a dynamic environment.
- Company: Join Indie Campers, the global leader in road-trip travel with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, free road trips, and career growth opportunities.
- Other info: Be part of a young, innovative team with continuous training and exciting travel experiences.
- Why this job: Make a real impact in travel while developing your skills in a fast-paced setting.
- Qualifications: Experience in operations or customer service, plus a driving licence and a hands-on attitude.
The predicted salary is between 30000 - 40000 £ per year.
About us Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.
The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.
The Role: The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.
Key Responsibilities:- Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
- Track daily KPIs;
- Promote ancillary products through value-based selling;
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
- Promptly escalate complex technical or mechanical problems to regional servicing teams;
- Maintain complete accuracy of fleet status and readiness in the operational systems;
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
- Oversee the preparation and presentation of RVs for sales appointments;
- Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods;
- Comfortable performing physical tasks as needed;
- Comfortable working indoors and outdoors in varying weather conditions;
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
- 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
- Strong hands-on operational capability, with the ability to step into daily depot workflows;
- Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
- Driving License (Category B) required;
- English proficiency (mandatory) and French (nice to have);
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
Are you ready to Go Indie?
Spontaneous Application | Rental Branch Manager in Edinburgh employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spontaneous Application | Rental Branch Manager in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Indie Campers, their mission, and values. This way, when you chat with them, you can show how your experience aligns with their goals. Plus, it’ll help you stand out as someone who genuinely cares about the brand.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. It’s all about making connections that could give you an edge in the application process.
✨Tip Number 3
Prepare for interviews by practising common questions related to operations and customer service. Think about specific examples from your past roles that demonstrate your skills. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Indie Campers team. So, get your application in and let’s make some road trip magic happen!
We think you need these skills to ace Spontaneous Application | Rental Branch Manager in Edinburgh
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for travel and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in operations and customer-facing roles. Show us how your skills align with our mission at Indie Campers!
Show Enthusiasm: Express your excitement about the role and our company. We love candidates who are genuinely interested in making travel more accessible and meaningful for everyone!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Indie Campers
✨Know the Company Inside Out
Before your interview, make sure you research Indie Campers thoroughly. Understand their mission, values, and the specifics of their rental operations. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Hands-On Experience
Since the role is very hands-on, be prepared to discuss your previous experience in fast-paced operations or customer-facing environments. Share specific examples where you've successfully managed workflows or improved customer service, as this will demonstrate your capability for the role.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to tackle unexpected challenges, especially in logistics or operations. Be ready to explain how you approached these situations and what the outcomes were. This will highlight your ability to handle the complexities of the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company culture. This could include inquiries about team dynamics, training opportunities, or how success is measured in the position. Asking questions shows that you're engaged and serious about the opportunity.