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- Tasks: Deliver exceptional customer experiences and perform engaging RV sales demonstrations.
- Company: Join Indie Campers, a global leader in road trip travel.
- Benefits: Competitive pay, commission opportunities, training, and travel perks.
- Other info: Flexible hours with opportunities for career growth in a multicultural environment.
- Why this job: Be part of a dynamic team and help customers create unforgettable adventures.
- Qualifications: Experience in customer service or sales, strong communication skills, and a driving licence.
The predicted salary is between 12 - 15 £ per hour.
ABOUT US Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.
THE ROLE The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.
WHAT WILL YOU WORK ON?
- Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
- Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
- Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
- Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.
WHO ARE WE LOOKING FOR?
- Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
- Must have: Strong communication and customer engagement skills.
- Must have: Ability to understand and explain technical RV/vehicle systems.
- Must have: Hands-on, adaptable, solution-oriented under pressure.
- Must have: Organised, detail-focused, and proactive in managing leads or customers.
- Must have: Driving License (Category B) required.
- Must have: English proficiency.
- Must be open to: Part-time, Zero hours contract Expected hours: 8-24 per week.
PHYSICAL AND OPERATIONAL REQUIREMENTS
- Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day.
- Must have: Able to lift or carry light to moderate items (10–15 kg).
- Must have: Comfortable working outdoors in varying weather conditions.
- Must have: Flexible to work weekends, holidays, and peak-season schedules.
- Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.
THE INDIE COMMITMENT!
- Competitive compensation and commission opportunities.
- Training in sales, product knowledge, customer service, and RV technical systems.
- Career growth across Rental, Sales, Operations, or Servicing.
- Travel benefits and access to the Indie Campers rental fleet.
- Dynamic and multicultural working environment.
Are you Ready to Go Indie?
Rental Service Agent- Zero Hour Contract in Edinburgh employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Service Agent- Zero Hour Contract in Edinburgh
✨Tip Number 1
Get to know Indie Campers inside out! Familiarise yourself with their RV models and services. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different customer scenarios, especially those tricky ones. Being calm and professional under pressure is key, so role-play with a friend if you can.
✨Tip Number 3
Showcase your sales skills! Prepare to discuss how you can convert rental customers into buyers. Have some examples ready from your past experiences where you successfully closed a deal or turned a lead into a sale.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your enthusiasm for the role and highlights your relevant experience in customer service and sales.
We think you need these skills to ace Rental Service Agent- Zero Hour Contract in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, sales, or hospitality. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experiences and why you’re a great fit for the Rental Service Agent role.
Tailor Your Application: Take a moment to customise your application for us. Mention how your skills align with our needs, especially in customer engagement and RV knowledge. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Indie Campers
✨Know Your RVs Inside Out
Make sure you brush up on the different RV models Indie Campers offers. Being able to discuss features and specifications confidently will show that you're not just interested in the role, but also passionate about the product you'll be representing.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. This role is all about creating memorable experiences, so demonstrating your ability to handle various customer emotions with empathy will set you apart.
✨Practice Your Sales Pitch
Since this position involves performing RV demos and converting leads into buyers, practice a short sales pitch. Focus on how you would highlight the benefits of the RVs while addressing customer needs. A well-rehearsed demo can make a huge difference!
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific scenarios, like service recovery or emergencies. Think of situations where you had to think on your feet and prepare to explain your thought process clearly and calmly.